• Support the team by providing first-class customer technical support daily via email, phone, and face to face, which required excellent customer service and advanced problem-solving skills• Visit sites when required to troubleshoot and repair equipment, delivering excellent customer service in a fast-paced environment• Present solutions to clients relating to corrective & preventative maintenance and commissioning & installation of medical equipment • Demonstrate organisational skills by warranting customer feedback and ensuring that safety allegations are submitted as soon as possible• Promote adherence to regulatory legislation, industry standards and internal controls such as policies and procedures • Develop and provide Field Service Software training and support material for Engineers• Perform technical parts review of high-cost Ultrasound transducers• Manage technical escalations, liaise with appropriate stakeholders and develop escalation action plans that promote positive client relationship development• Analyse key performance metrics, identify improvement opportunities and implement strategies for success• Drive contract profitability by analysing high activity site data and breakdown causes• Drive product improvement initiatives by sending reports of findings and providing input in the development of strategies Key Achievements: • Field Service Software Key User, acting as a subject matter expert, change management champion, deployment facilitator and escalation point for engineers and team leaders• Transducer Care Project Manager, leading numerous cross functional teams to develop and implement successful, innovative programs and processes that drive business improvement in Australia-New Zealand• Key member of the ANZ Remote Innovators, responsible for implementing Remote Software Management for Ultrasound locally, resulting in the Australia-New Zealand district having the highest global uptake

As a senior manager for a busy Subway restaurant I am responsible for:- Overseeing all daily operations,- Maintaining all paperwork required by council and Subway Systems Australia,- Achieving KPI's, sales and stock targets, and- Training new staff and upcoming managers.Since taking over as manager at my current store in February 2015 I have:- Increased sales by 7%- Reduced cost of goods by 5%,- Reduced cost of labour by 3%,- Doubled add on sales,- Maintained a 5 star food safety rating, and- Developed a strong regular customer base.

Starting with Nova Biomedical as a work experience student I was able to gain experience with diagnosing and repairing medical equipment as well as performing preventative maintenance and electrical safety testing. After the completion of my degree I continued with Nova Biomedical as a casual employee.

The course advisory group is a collection of faculty, industry and student representatives that strive to make positive changes to the Bachelor of Engineering Degree that is offered by QUT. My role within the group is to represent the students within the Medical Engineering major; which involves developing and fostering relationships with students across all year levels, and translating their concerns and desires to the group.

Fellowship of Medical Engineers (FoME) is a student society within Queensland University of Technology representing emerging academics and professionals currently undertaking the Medical major as part of their Bachelor of Engineering degree. Our aim is to support Medical Engineering students both academically and professionally throughout their degree.In 2015, we have:- over tripled paid membership- secured professional and financial support from QUT Science and Engineering Faculty (International and Engagement), QUT Alumni office, QUT Institute of Health and Biomedical Innovation, Engineers Australia College of Biomedical Engineers Queensland, UQ Asia-Pacific Centre of Neuromodulation & Hear and Say Centre- lead 13 students on a Sydney Industry Tour to meet with Cochlear, Ottobock and UNSW Graduate School of Biomedical Engineering- connected students with alumni, industry and cross-institution academics

As part of QUT's Vacation research experience scheme (VRES), I was able to work with the Trauma Research Group at the Institute of Health and Biomedical Innovation, undertaking a small research project over 10 weeks. During this time I was able to:- Use microCT as a qualitative and quantitative tool,- Use Instron materials testing machines, and- Perform statistical analysis to evaluate results.