As Brand Creative Operations Program Manager on the Marketing Program Management team, I support the Samsara Brand and Creative department on all design and creative projects for our US, Mexico, Canada and EMEA markets. I work cross-functionally with our Product Marketing, Communications, Sales, Events, Campaigns, Video and Content teams to manage project intake, scoping, timeline creation, and delivery to ensure all deadlines and deliverables are met.  Key Responsibilities: • Deliver and measure successful projects by managing meetings, aligning and directing resources, providing status updates, and ensuring work is delivered on time and on budget• Monitor project progress and handle issues and escalations that arise, document and follow up on critical actions and risks• Work with business partners, internal teams, and department leaders to align project strategy and requirements, measure performance, and identify areas for future improvement• Project set up, timelines, outline deliverables, resourcing, and success metrics to ensure projects adhere to objectives, schedule project meetings, set agendas, and send out meeting recaps• Maintain and organize files, use consistent project templates, communicate where all project related assets, documents, and files are located, share best practices• Monitor and support project health with the creative team through weekly reporting, evaluate and understand opportunities for improvements• Help in defining, implementing, iterating and evangelizing the design process across all creative initiatives• Manage the creative production process to best enable the Brand Design team to deliver high-quality creative work that successfully connects to business impact• Source, onboard, and manage external creative partners (e.g agencies, illustrators photographers, video production companies)• Support the team on video production work• Identify areas of improvement in workflow, tools and processes

In this role on the Zuora Brand Experience team, I worked as a creative production and operations manager to help plan, coordinate, and complete creative projects that support the marketing team and beyond. l focused on facilitating the intake process for creative requests, assigning workload to our designers, reviewing, packaging and delivering assets, and building and maintaining key relationships with internal and external partners. This role is a key point of contact for the creative department to understand project status, track budget, and gain alignment across teams for prioritization. In this role, I helped implement and refine new processes for operations and also devised a monthly report to share examples of the creative work our department completed, metrics and key performance indicators. This report helped give the wider company a better insight into the work we do and gave our team members and designers the recognition they deserved.Key Responsibilities:• Support the Sr. Operations Manager with all Brand Experience projects• Handle intake requests and fill in gaps for creative teams• Build and strengthen relationships as liaison to Marketing, Sales, HR, contractors, and agencies• Build project schedules, manage timelines from conception through launch and communicate milestones to key partners• Partner with branches of Brand Experience (video, events, creative, web, content, social, PR) • Maintain data integrity to track and report work accurately• Review workflow metrics, analyze trends and suggest better creative processes• Help with the adoption of new project management tools and implementing efficient workflows across the organization• Managed a company-wide re-brand, QC'd and ensured all past and upcoming assets adhered to the newly updated brand guidelines I also worked to support the video team on productions and with editing as needed.• Tools - Adobe Creative Suite, Asana, BOX, Figma, Google Suite, JIRA, Slack, Trello

In this role I helped to manage the workload of a team of five editors and motion designers.Experience working on a variety of projects of different sizes and budgets as a producer, line producer and second assistant director among other roles on set when needed.During this role, I produced Schwab's national TV spot for 2020. The first time our team had fully concepted, shot and delivered a national television advertising spot fully in-house.I also produced, engineered and edited the podcast from Charles Schwab, Equity Unpacked.I routinely managed from anywhere between 15 to 20 projects concurrently and pride myself on my organizational and project management skills to ensure all assets are delivered on time and on budget.Key Responsibilities:• Lead multiple projects to guarantee overall quality of work and ensure the project is delivered on time, on or under budget and free of error• Manage associate producers, editors, animators, vendors, and internal resources• Route projects through internal systems until final approval (Creative Review, Editorial Review, Brand Review)• Create engaging video experiences in multiple formats, including documentary/live action, product demo and animation• Submit expenses and invoices through Ariba for processing• Proactively identify ways to provide added value to the client through economical solutions and savvy production management• Develop, implement, and manage project scoping, planning of internal and external resources, estimating, and project timelines• Oversee live action shoot schedules, photo shoots and video productions• Align video projects with agency content strategy and brand guidelines• Help define video team workflow and best practices• Manage budgets, negotiate talent contracts, locations and freelance crew• Worked with vendor management and external freelancers for additional resourcing needs• Maintain regular communication with clients to provide status updates on project health

C2 is Charles Schwab's in-house marketing and advertising agency and I started there as an Associate Producer on their newly created in-house video production team. I was hired as the first video producer in the agency to help build out the team and work to define the video workflow and processes in tandem with the Executive Producer/Director of Video.While here, I produced the first full live action narrative video C2 created entirely in house. This was shared with the senior VPs of a number of Charles Schwab business lines and was received extremely well. It is now used by senior management to showcase the production capabilities of our team and raised the bar on the work we can create for clients.I also worked as a sound editor, mixer and sound designer for various live action and animated projects we create in house.In this role I:• Managed multiple video, social and animation projects• Worked with partners across the firm - Content Strategy, Account Management, Creative, Project Management, Brand Management and clients• Was a key contributor on a team of in-house content creators• Provided professional insight and advice to the cross-functional teams• Sourced freelance crew for off-site video and photo shoots• Shared best practices for video editing, sound design and post-production• worked as an Assistant Editor• worked as a Sound Mixer/Designer

In this role I was the sole producer and acting as head of production and worked to coordinate and produce commercial, digital and brand video projects from the bidding and concept stage to post production and final delivery. I also took care of all social media content for the company and worked in a variety of different roles when needed. I managed anywhere between 15 to 30 projects at any one time, in various stages of production, and kept all clients up to date with their progress.I produced projects for the Austin Chamber of Commerce, Adobe, DELL, Major League Soccer, MJ&M, Polycom Inc., Texas Farm Bureau Insurance, The University of Texas and Austin Convention & Visitors Bureau to name but a few. I was also the Lead Producer for the 2018 ATX Television Festival, Season 7, in charge of a crew of 20.Key Responsibilities -• Facilitate and coordinate the work of multiple crew members engaged in the establishment, pre-production, production and post-production of projects• Increase timeliness of the filming process by identifying process efficiencies and consolidating shoot days• Conduct project kick-off meetings, define project objectives and scope and manage project schedules and rough-cut review sessions with clients• Establish and manage client expectations of project scope, budget and deliverables for projects• Project planning, budgeting, vendor selection and sourcing crew for productions• Production coordination• Project Management, supervising the work of team members and tracking overall work progress and budgets on various projects• Ensure that budgets remain within limits by forecasting requirements, minimizing expenses and submitting, reviewing and ensuring timely payment of invoices• Assist in bidding on new project opportunities and bringing in new business• Post-Production Supervisor• Social media management of all content on the company's channels• Assistant Editing• Production Sound/Audio Tech• DIT and Media Management

In this position I worked closely with our Head of Production to help coordinate a variety of commercial, feature film and television projects both on set and during pre and post production.In roles including:• Production Coordinator• Sound Editor• Assistant Editor• Boom Operator• Production Sound Mixer• Post-Production Sound Mixer• Production Assistant• Research and Business Development• Copywriter for Development Pitches and Episodic Series• Scheduling and co-ordinating meetings between departments, talent and contractors• DITI have gained experience working on everything from low budget product videos and non-profit digital content to indie feature films, documentaries and million dollar budget commercials. Key Responsibilities -• Coordinate the work of multiple crew members in support to the Head of Production• Assist in project planning, budgeting, vendor selection and sourcing crew for productions• Assist the producers in production coordination and client relations

Arts+Labor is a creative content company based in Austin, Texas. It is a production studio home to writers, directors, producers, designers, animators, editors, musicians, sound designers, and developers with a passion for storytelling in every medium... from branded content, commercial campaigns, websites and apps to documentaries, features, and short films.At Arts+Labor, I learned about, and worked on, various aspects of the film industry from meeting potential clients, writers and directors, reading scripts, researching and scouting locations to working on set as a production assistant, helping with production design, shooting, sound design, editing and audio post-production. I was first hired as an intern but after a few months of hard work I was promoted to a paid employee.As part of this role I worked in a number of areas including:• Boom Operator• Camera Assistant• Casting• DIT• Editing• Foley Artist• Interviews• Production Assistant• Production Sound Mixer• Research and Development• Sound-EditingIn my role I was working with the Head of Development to brainstorm, research, create and pitch original programming and television series ideas while also working on production and post-production sound for other feature films and commercial projects which were being worked on in-house. I worked on 3 feature films that had their world premiere at the SXSW Film Festival and also helped to research, create and develop an original tv series that a major cable tv network was interested in airing as a full length series after funding a pilot episode.

Medserv is the leading provider of medical billing and practice management services to consultants, consultant groups and hospitals throughout Ireland and the UK. Our clients included many of the top hospital consultants/consultant groups in Ireland and the UK, including surgeons, physicians, anaesthetists, radiologists and pathologists from all major hospitals. As part of the Medical Billing Specialists Team, I was responsible for dealing with the overall handling of claim and invoices and ensuring payment of claims in a timely, efficient manner.Key Responsibilities:• Generating invoices and claim forms based on information provided by clients• Analyzing client accounts, deciding on appropriate action required to resolve accounts• Responding to and action all client emails and queries in a timely manner• Sending of approved claims to hospital and insurance companies• Management and submission of letters to hospital and insurers• Upload, format and compare data, scanning and file association• Contacting insurance companies to confirm payment status or verify claim details• Working to team targets on both an individual and team effort• Handling large volumes of phone queries from various entities, including patients, hospitals, insurers and clientsI left this role in October of 2014 as I moved to Austin, Texas.

Chatter Creators is a digital marketing agency that specialises in the development and execution of remarkable social media strategies. It is a “social media centre” of talented creative writers, specialised journalists, industry specialists and social media junkies who understand how to continually communicate with the social media audience day in, day out and influence the conversation. In this role I worked both independently by myself as well as part of a team. This required me to be creative, organised, proactive and engage customers with my writing. I was responsible for creating and managing content for the launch of the 'Eazijam' music project and various other clients.Key Responsibilities:• Managing various clients social media pages• Updating clients social media pages with share worthy content• Devising marketing plans and strategy for various clients• Liaising with clients• Brainstorming and presenting new ideas• Liaising with designer, sales, video & photography team • Writing blog posts • Updating http://blog.eazijam.com• Music reporting• Going to gigs• Interacting with bands• Involved in acoustic sessions• Creative strategy• Research

My duties include assembling and installing office furniture solutions and providing a wide range of other related services to commercial businesses. I have worked independently and as part of a team in multinational companies such as Intel, Google, LinkedIn, Yelp and many others. I regularly work to tight deadlines and am always conscious of health and safety regulations.

In my years at Carton House, I have worked mainly in Conference and Events, while also doing some shifts in the Linden Tree restaurant and a handful of work in the hotel bar. This work consists of serving food and beverages at meetings, functions and weddings that are held in the hotel, and also looking after the various sports teams that come to stay. In addition, I would set up rooms for meetings and functions that were taking place in the hotel and look after the needs of our guests where possible. In this position I have worked both independently by myself as well as part of a wider team.Key Responsibilities:Duties:• To set up meeting and function rooms as per departmental and hotel standards• To serve/clear food and beverages to guests• To clean and polish glasses, cutlery and crockery• To ensure kitchen and function rooms are spotless at end of shift• To assist as much as possible in the coaching and training of new staff• To uphold all Food Hygiene and Health & Safety standards• To assist in positively promoting sales within the hotel and maximise every sales opportunityCustomer Care:• To ensure all guests receive a genuine, warm, friendly welcome on arrival and during their stay• To use initiative in relation to the speedy resolution of guests queries or problems• To anticipate guests needs whenever possible to enhance quality of service and in turn guests satisfactionFlexibility:• To accept flexible work hours necessary for uninterrupted service to hotel guests• To provide support where necessary in other areas of the hotel

I worked as a concierge at the K Club during the summer of 2006, and for the Ryder Cup which was held there in September of the same year. As a concierge, I was to greet guests on their arrival and be both courteous and helpful to anyone entering the hotel. It was my responsibility to bring guests luggage up to their rooms and also anything else they required, to keep the hotel lobby clean, and to organise any taxis or excursions guests needed during their stay. In this position I worked both on my own and in conjunction with the reception staff.Key Responsibilities:Duties:• To greet guests and open the door for them upon arrival to the hotel• To bring guest's luggage and any belongings up to their rooms• To arrange for guest's cars to be parked (Did not hold a Drivers License at this time)• To assist in keeping the hotel lobby and surrounding public areas clean• To organise any taxis or excursions guests may need during their stay• To deliver newspapers and any other items guests requested• To assist in positively promoting sales within the hotel and maximise every sales opportunityCustomer Care:• To ensure all guests receive a genuine, warm, friendly welcome on arrival and during their stay• To use initiative in relation to the speedy resolution of guests queries or problems• To anticipate guests needs whenever possible to enhance quality of service and in turn guests satisfactionFlexibility:• To accept flexible work hours necessary for uninterrupted service to hotel guests• To provide support where necessary in other areas of the hotel

I worked in Vodafone’s headquarters in Ireland for two weeks work experience during Transition Year (4th Year) in secondary school. During this time I organised files in the office and on the computers, used software to check that aerials were operational nationwide and went out to check some sites with the engineers.

R.C Design Services is an architectural and engineering design company, based in Dublin, and I spent two weeks here for work experience during Transition Year (4th Year) in secondary school. While here, I worked in their office copying drawings and plans from paper to digital drawings using CAD software and also helped other colleagues around the office.