-Continuing to broaden my understanding of US Customs procedures with regards to FDA, EPA, Lacey Act, TSCA, Steel Licenses, as well as a further understanding of APHIS, NOAA, & FWS-Persistent use and further understanding of CargoWise processes and its various functions-Worked at different offices as needed to be a team player within the organization, including with a small team adding to consistently high KPIs-Created SOPs for several accounts when required, as well as regularly performing Customs clearances for a large national account-Practicing due diligence in regards to billing procedures; regularly invoicing customers in an accurate and timely fashion to ensure payment-Took and passed the April 2023 CBLE - Customs Broker License Exam (5.5% national pass rate) in an attempt to challenge and deepen my understanding of US Customs practices

-Understanding of Freight Forwarding software; worked with both Scope and subsequently CargoWise as it was later implemented-Worked as the sole Entry Writer for several months in assistance with Brokerage and Compliance; rated CIs in accordance with Customs Regulations, uploaded entry packets to DIS for entries under US Customs review, and regularly cleared border crossings as needed-Respected the various US customs procedures in regards FDA, EPA, Lacey Act, TSCA, and other requirements such as Steel Licenses as they occurred by shipment basis; also utilized single entry procedures as needed to file for single-entry ISFs and SEBs-Diligently keyed and tracked upcoming shipments on a daily basis for Air as well as Ocean and in-bond shipments moving on rail, both to satisfy our customers and to prevent any costly storage issues-Dispatched, scheduled, and negotiated with various truckers to ensure timely deliveries and best possible costs-Quoted potential clients on FCL, LCL, and Air shipments and regularly won DDP, DAP, & EXW business-Gained a broader knowledge in entry writing, using both NetCHB and subsequently Cargowise to transmit per US customs regulations

-Maintained strong customer service on a large global account through document inspection, invoicing, and generating airline waybills for various international shipments-Verified all information on documentation received was correct and in compliance with IATA regulations, filed for AES on required high value consignments-Open to enrollment in IATA/FIATA certification to expand my understanding and acquire more knowledge in the air cargo industry-Utilized a paperless system in accordance with a company-wide green initiative-Aided in receiving and “keying” freight as it was delivered at the warehouse level, while substantiating documentation as correct -Supported a team with general customer service, tracking shipments, courier waybill creation, and communicated with several international clients from various countries

-Managed and organized sensitive customer data using Salesforce.com, a cloud computing CRM program-Assisted sales team and increased company revenue by updating and authenticating client records-Worked closely with management and utilized Powerpoint, Excel, and pivot tables to assist in Quarterly Forecast Reports-Entered client data using OneSource, a global database program, by updating accurate contact information, website addresses, and corporate information

-Scanned, routed and managed large amounts of data on a daily basis by using paperless Document Management System-Verified invoice totals to ensure insurance premium information was correct-Researched current premiums, liability coverage, and specific physician specialties to correctly populate malpractice insurance proposals-Assisted in organizing liability seminars by contacting clients and compiling data into Microsoft Excel and Word

-Utilized data entry skills by handling and imputing sensitive paperwork including car titles and registrations-Inputed specific driver information, including VIN numbers, prior addresses, and registration information to assist in correctly transferring vehicles out of state-Monitored invoicing information, including looking up previous checks and confirming billing details

-Assisted manager with branch support, teller training, and general administration tasks -Supported loan officers with paperwork, filing, and calls to negligent clients-Gained greater experience in an already strong background in Microsoft Excel, Outlook, and Word-Strong financial and mathematical analytical skills in conjunction with a well developed communication background

-Entered and monitored purchase orders, and worked closely with management to meet specific customer requirements-Maintained weekly payroll using Paychex-Controlled and minimized cost of inventory, and prevented over-stock issues