• Promoted to Training Specialist in October 2018• Assumed additional responsibility for curriculum development, implementing training programs for new-hires, and development of refresher training programs for current employees• Assumed additional responsibility for tracking and reporting on associate performance throughout training, as well as up to 90 days following training in an effort to identify additional areas that require coaching or additional training• Assisted members, providers, and/or beneficiaries with understanding Premera Blue Cross Medicare Advantage HMO plan benefits, eligibility, claims, and cost share information• Utilized Premera Blue Cross web solutions, Medicare Coverage Database, Noridian Healthcare Solutions, and CMS Claims Processing Manual to conduct required research and resolve assigned written and verbal inquiries• Maintained accurate, detailed records of relevant facts, applied resources, and mailed materials for all written and verbal inquiries

• Promoted to F/237 BSB Executive Officer in March 2013• Served as Battalion Maintenance Control Officer during Operation Enduring Freedom from 07/2011 - 09/2012• Performance rated in top 5% among my peers four years in a row• Compiled, summarized, and briefed maintenance status reports, equipment readiness reports, and scheduled services on a daily, weekly, and monthly basis for our battalion and brigade• Managed the parts requisitions and delivery processes in order to facilitate equipment repair throughout entire area of operations; the largest in northern Afghanistan• Coordinated the operations of a 47-person platoon, separated into maintenance teams stationed at four different locations throughout entire area of operations• Developed and implemented a maintenance program in order to provide routine and scheduled maintenance for our battalion's fleet of over 150 vehicles; the largest vehicle fleet in RC-North

Duty Position: Broadcast NCOResponsibilities: Coordinate and release timely information related to daily events throughout our area of operations, and across all available mediums: press release, website updates, social media, video releases, press conferences, etc.; Media Outreach, Communications, Information Management, Broadcast JournalismDeployed: Baghdad, Iraq 2008-2009Awards & Honors: Iraq Campaign Medal w/ Campaign Stars (2), National Defense Service Medal, Army Service Ribbon, Overseas Service Ribbon, Armed Forces Reserve Medal w/ M Device

Duty Position: Human Resources SpecialistResponsibilities: Assist in maintenance of Soldier records; military benefits awareness and application support; oversight of all strength management and strength distribution actions; responsible for the readiness, health and welfare of all Soldiers; postal and personnel accountability support.Deployed: N/AAwards & Honors: N/A

• Managed all aspects of loyalty platform operations to include client implementation, program administration, and member support• Managed all aspects of program operations to include fulfillment, quality control, detailed transaction accounting, and reporting• Developed key processes and procedures, and coordinated with senior leadership to determine program evolution and development• Coordinated required resources in order to support business objectives, platform development, and project planning and execution• Developed, maintained all project documentation, summaries, timelines, budgets, and quarterly/annual reports

Responsibilities: - Improving customer experience ratings, meeting company performance goals- Convention/Event services support and coordination- Staff development and training- Scheduling, payroll, and office management duties as assigned