Coordinate and lead ICQA and Vendor Returns team to ensure daily, weekly, and monthly goals are being executed and exceededAbility to communicate and align on site goals with Inbound and Outbound departmentsSupport site special projects with regards to racking changes, bin dividers, and continuous improvement projectsCollaborate with PHL6 Safety Team to ensure more than 10+ pallet jacks get proper toe guards installed and deployedEngage all AAs and support all site DEI initiatives to foster an inclusive working environmentCommunicate daily and weekly metrics to senior leadership and support teams to ensure tracking

Partner with all areas of inbound and outbound leadership to ensure shift goals are metLead daily sync meetings for 100+ associates with regards to safety, quality, and standard workSupervise and oversee training of 350+ new associates YTD to Amazon rigorous safety and quality standardsAssist site operational leaders in launching 9 Affinity groups to foster a more diverse, equitable, inclusive environment Support ICQA team with all site related KPIs (27 metrics) and rollout to ensure site is exceeding on all network initiatives Align with launch and start up teams in regard to operational readiness testing of site works stations, equipment, and 5S standardsImplement standard work initiatives across the network with bin etiquette and safety Support new leaders with on boarding and all training related tasks to ensure a successful Day1 experienceBudget and allocate hours for Learning and ICQA teams for the following week

Collaborate and work with 7 Delivery Service Partners to ensure we our meeting and exceeding customer promise of delivering 50,000+ packages in a timely, efficient, and safe manner Successfully lead the Mind Your Step Zappos Shoe program for over 450 driversEffectively deep dive and provide root cause analysis for return to station metrics to Operational LeadersOversee and manage Flex dispatch operations of up to 50 independent delivery driversManage and lead a team of up to 5-10 associates and a Process Assistant to ensure station reset is complete and ready for our sortation teamCommunicate barriers, success stories, and opportunities for improvement across all levels of leadership Conduct adhoc sorts to further mitigate risk of rolling volumeReview previous day metrics to create short term and long term action plans to better our delivery experience and operations for all parties involvedSupport all safety and compliance initiatives for drivers while out on road and under the roof staffProvide support for Operational Leadership, ACES, HR, and Loss Prevention teamsEngage drivers and Amazon associates on a daily basis to encourage safety, increase productivity, and drive customer obsessionAlign with UTR sortation and OTR dispatch teams start of shift to effectively hand off objectives or operational barriers

Maintain knowledge of current products, accessories, promotions, and servicesRecommend products and services based on customer needs and personal use of their current devicesAnswer questions regarding AppleCare+, iCloud, financing, Today@Apple, and set up the process of productCollaborate with team members across all areas of the store to establish a positive working environment through feedbackAlign with connection leader to ensure goals are being evaluated and continuously worked on

Manage inventory system, and work with the Revenue Accounting department to ensure auditing procedures were being met and exceeded Delegate and streamline tasks across 275+ associates on a daily basis, while being efficient and profitableHire and train associates so that they understand the importance of guest and personal safety when working in various food locationsMaintain labor and cost of sales budget requirements by evaluating and adjusting to the business needsCreate work schedules while adhering to federal and state minor labor lawsComplete administrative paperwork and duties which includes scheduling, ordering, inventory, counseling summaries, evaluations, and associate file documentationManage daily operations, resolve guest issues, and interact with a wide variety of associates and guests

Communicated with the front desk to ensure guests accommodations were being met and exceededAll efforts were streamlined to provide high-quality service, cleanliness, and safety to our guestsManaged inventory and replenished products efficiently for housekeepers

Maintained knowledge of current sales and promotionsRecommended service base on technicians reportAnswered questions regarding service and tires, and went the extra mile to drive sales and customer serviceProvided exceptional customer service to enhance customer surveys and experienceMet and exceeded weekly, and monthly sales goals

Communicated with the supervisory team to ensure the product is labeled correctly All efforts were streamlined to provide high-quality service to patients and customersManaged inventory and replenished products efficientlyEnsured food safety standards and sanitation regulations were met