Murphy Murphy Email & Phone Number

Cupertino, California, Us

Senior Manager Apple The Grove, Los Angeles, CA 2019 - Current- Conducted on-boarding and ongoing training for 30+ new-to-role and new-to-Apple leaders developing situational leadership skills supporting performance evaluations, improvement plans, KPI evaluations, and feedback modeling (ongoing)- Oversaw performance review cycles for greater team (500+ employees) and delivered reviews for leadership team, based on strengths and opportunities through common competency language (ongoing) - Identified discrepancy performing payroll data analysis, resulting in company-wide timekeeping adjustments and spend reduction of up to 10% per hourly employee (Q1FY23)- Adjusted People Experience focus to performance goals supported by training, career development resources, and employee benefits, away from policy and guidelines mindset (2022 - current)- Grew YoY revenue 35% by coaching leaders and elevated roles to identify KPI drivers and maintain a high-performance mindset throughout all store teams (highest in MT9, 39 stores, 2022)- Crafted leadership scheduling to accommodate unexpected high-volume hiring, interviewing, and on-boarding, resulting in 150+ hires to meet demand of over 1.2 million customers (2022)- Drove change management for flagship location, developing a three week training and acclimation strategy to adjust team into new space with additional touch-points, inventory placement, repair facilities, and customer way-finding (2021)

Cupertino, California, Us

- Created bespoke Avature training guide for recruiting team on-boarding- Supported office hours for recruiting team, presenting expected Avature workflows and platform behaviors- Aligned presentation decks for senior leadership, identifying recruiting trends and insights- Built database of internal career-assistance video assets for recruiters to identify trends and guide future content creation- Forged relationships with program managers and key stakeholders to guide internal career development websites- Guided Veteran Hiring exploration, presenting governmental expectations, company culture, and global awareness

Cupertino, California, Us

- Project management for Global Retail Support (GRS) on Keynote Producer team for live events, virtual events, static content- Presented project plan updates of deliverables and milestones to senior leadership, vendors, contractors, and key stakeholders- Ideation and development of inaugural virtual Retail Leadership Conference (RLC), presented worldwide to 1500+ Apple retail senior leaders and included live streaming, recorded audio/video content, and self-guided media consumption- Identified content delivery strategy to support senior leadership delivering live presentations across three global regions- Negotiated favorable music licensing contracts supporting RLC branding and vision, remaining 20% under budget, allowing redirection of resources to expedite post-production timelines

Cupertino, California, Us

- Grew Apple Century City from a mid-performing store in Market Team 9 (MT9) to a daily top-5 generator across priority categories, including overall revenue, by identifying unique velocity opportunities in the community and creating a reallocated staffing strategy to meet customer demand- Led development and assessment sessions for Today @ Apple facilitators across the greater Los Angeles region, resulting in certifications for 45 instructors supporting 12 Apple retail stores- Served as brand ambassador for community-based events and class offerings during relaunch of Today @ Apple programming, resulting in 30% YoY increase in attendance (2017-2018)- Co-hosted half-year leadership meeting journey through Social Leadership workbook, analyzing and practicing communication techniques to strengthen leadership connection

Cupertino, California, Us

- Facilitated 6-week on-boarding of new-to-Apple leadership team for inaugural Mexico City Apple Store, Via Santa Fe- Supported Apple Retail expansion into Greater China via a three-month career experience, focusing on leadership development in high-velocity stores in Guangzhou and Macao (350+ employees per store) - Led change management at Apple The Americana at Brand during pilot program for Concierge check-in system, serving as subject matter expert, ensuring alignment across MT9 retail teams; pilot led to 15% increase in number of customers helped- Analyzed staffing and customer velocity to develop operational strategies that resulted in a market-best on-time percentage for technical support appointments in 2016- Piloted Schedule Planner position, partnering with senior leadership to understand business priorities and develop strategies to maximize schedule quality and employee development for team of 160 employees (now a permanent role)

Cupertino, California, Us

- Championed Creative team strategies to increase customer retention while increasing number of training sessions delivered, resulting in growing Creative team headcount from 5 to 12- Net Promoter for People (employee satisfaction score) increased to and maintained 100 while Lead Creative (highest in MT9)

Cupertino, California, Us

- Delivered software and hardware training sessions with customers, facilitating personal and small group classes- Piloted a position to develop and facilitate employee on-boarding, ongoing training, and application certifications

- Live event production and stage management for global touring acts including Tommy Immanuel, Marty Stuart, The O’Jays- Commercial and promotional sound mixing for 20+ Disney theatrical releases airing on multiple cable and television outlets- Recording, mixing, mastering for 15 LP and 8 EP releases- Expert level operations in analogue and digital mixing and recording, specializing in Logic Pro and ProTools- Live music performance (drums, guitar, vocals)

- On-air Host, Programming Director, Executive Producer- Produced syndicated 2-hour weekly radio show Undiscovered, compiling over 500 hours of content across 150 episodes- Built personal relationships with recording labels, promotional agencies, network affiliate managers, and industry talent to receive pre-release media prioritization and access to high-profile talent, compiling 75+ interviews for new album releases- Managed studio schedule to align pre/post production timelines, interviews, and final show deliverablesGrew ad sales revenue by 35% offering localized promotion per affiliate market (2008-2009)- Oversaw 12 Ohio University internships, on-boarding and training students in production scheduling, emerging music trends, building music industry relationships, and producing themed radio programming

Athens, Ohio, Us

- Planned, facilitated, and evaluated 6 courses over 3 years in event management, media research, recording studio operations- Instructed courses at 100, 200, 300, and 400 levels including large lecture hall presentations and small group lab settings- Hosted faculty training sessions to align skills and expectations for television and recording studio oversight- Performed hardware repairs, software updates, and plug-in licensing management for 20-station technology lab- Created concert series Athens Amplified, executive producing 50+ live concerts over 3 years, simulcasted on radio, television, and streamingCourses instructed:- Advanced Recording Studio Techniques (400 level)- Advanced Independent Study in Music Industry (400 level)- Live Sound Reinforcement (300 level)- Quantitative Research Methods (200 level)- Intro to Mass Communication Theory (100)- Communication and Media (100 level)

- Created, produced, and hosted weekly radio show "Rock On Bush"- Scripted, produced promotional and commercial spots- Coached station talent in performance, presentation methods, storytelling, studio equipment maintenance

Athens, Oh, Us

- Presenter, Engineer, Host, Music Programmer - Hosted local and regional content during National Public Radio programming- Created and produced live concert series airing both on broadcast radio and television- Produced and hosted weekly radio programming showcasing various music genres- New-hire training for radio studio etiquette, presentation styles, on-air character and personality development, FCC guidelines

Athens, Oh, Us

Family Health was produced at the WOUB Center for Public Media with support from the Osteopathic community for 30 years and went off the air in July 2012. The series reached 11 million listeners on more than 250 domestic stations and an international audience in about 180 nations via the American Forces Network Radio.- Audio Engineer, board operations- Recorded and edited short-form educational program- Maintained quality control comparisons to previous seasons- Managed recorded and virtual libraries- Script editing for length requirements and redundancies

Master Of Arts, Media Management, Radio, Music Industry

Bachelor Of Science In Communication, Music Production / Post Production

Certified Audio Engineer, Audiovisual Communications Technologies/Technicians