Currently functioning as a project manager for the Azure Messaging team, which include offerings such as Azure Event Hubs, Azure Service Bus, Azure Event Grid, Azure Stream Analytics.■ Driving clarity on contractual deliverables in milestone periods, including information from disparate sources from the different teams in the Messaging group. ■ Gaining further understanding and offering cognizance for customer engagement efforts. ■ Provide clear paths to resolution and tracking mechanisms to ensure accountability.

Served as the intermediary between engineers and mission partners to prioritize requirements and ensure proper government customer engagement. Key Highlights Include: ■ Bring back future customer's requirements to the Product Team and work with company stakeholders to sync customer demand with company/product goals for future innovations. ■ Maintain a technical presence to help ensure that customer goals are in line with contractual promises and ensure technical issues are identified and fixed to maximize customer/stakeholder success■ Collaborated with multiple product teams including Azure Synapse to ensure services were submitted for security compliance approval. ■Proactively streamlined visibility and progress tracking of product team deliverables, ensuring source of truth for external stakeholders.

Served as the Lead SETA Agile Program Manager overseeing nine teams of up to ten people consisting of Software Developers, Software Testers, and System Engineers. Supported Agile processing by providing presentations of Agile methodologies and SCRUM to PMO representatives, attended weekly SCRUM meetings, and provided status updates. ■ Initialized Configuration Management and standard best practices by providing guidelines and documentation in accordance with customer requirements. Enforced tracking of software patches in the production stack that was previously being untracked.■ Implemented improved tracking of system issues and bugs that were untracked and facilitated the prioritization of program requirements for tracking. Provided velocity tracking to keep the PMO apprised of project processing and completion. Identified gaps in the SDLC/STLC processes and infrastructure items that were risks. Provided risk burndown chart to track risk exposure and monitored technical risk in the risk register.■ Enhanced customer engagement by ensuring customer agreement to acceptance criteria. Properly engaged with the customer and stakeholders on program progression. Ensured software that was developed was “useful” to the customer and was accepted to go through IV&V testing — brought to significant light defects in software functionality that would render the software unusable by the customer and prioritized backlog items to address critical issues. ■ Provided metrics baselining and empowered software testing by refining a Defect Review Board (DRB) to better track bugs and ensured daily health check scheduling was adhered to. Prioritized defect remediation of bugs and coordinated with the Software Testers to assure software complies with User Acceptance Criteria using Test Driven Development (TDD).

Managed project-oriented teams of up to eight, consisting of Senior Software Engineers, Senior Network Engineers, Senior Virtual Infrastructure Engineers, and Storage Engineers (SMEs). Oversee an infrastructure consisting of 8 globally disbursed data centers with 1,700 ESXi hosts, 10,600 virtual machines, ~ 40,000 Citrix VDI desktops, running VMware ESXi 6/6.5, vCenter managed. Served as a key architectural representative in trade studies for technology refreshes in the network, compute, and storage hardware. Provided guidance in presentations to significant government customers on the viability of available options. ■ Developed and built virtual enterprise test environments on VMware ESXi 5.x to validate the performance of different vendor technologies and software upgrades, including Cisco (IOS, Call Manager, Unified Communications), MS Lync, Acano conferencing solution, MS Server 2012, and Citrix Xen Desktop.■ Mentored and trained junior-level team members; developed training methodologies that generated rapid assimilation into the workforce with high levels of productivity in short time periods.■ Successfully gathered requirements; architected, deployed, and configured the $88M Unified Communications Platform for the Common Desktop Environment (DTE) phase 1 implementation.■ Generated a 62% savings in purchases of major-name servers through skillful negotiations with the vendor.■ Created first-ever documentation and standardization for areas including rack elevations, network connectivity, storage requirements, computing, and power requirements, along with hardware specifications on new purchases.

Successfully built a VoIP enterprise environment to provide voice services and support to more than 20,000 subscribers. Collaborated with cross-functional teams and customer groups to gather business requirements and translated needs into stable, supportable UC solutions. Coordinated the research and implementation of application installation, software upgrades, and the development of standard operating procedures and policies. Coordinated with the business team and end-users for requirement gathering, analysis & preparation of business requirement documents to address reported issues & provide analysis. ■ Researched and recommended new technologies achieving improved performance while reducing the costs of voice services across the entire enterprise infrastructure.■ Collaborated with developers to implement changes to websites on a development, test, and production servers.■ Recognized with a Certificate of Appreciation for outstanding contributions to the NCE Active IT Program

Strategically led a globally disbursed team of 14 within CONUS, Qatar, Germany, UK, and Hawaii in the procurement, design, and installation of Cisco Unified Communications Manager and Unity Connection; implemented and administered technology in an upgrade to the Defense Intelligence Agency (DIA) Network operations. ■ Set up a viable daily/weekly project communications structure via email, SharePoint, and BMC Remedy for team and client reporting, across a 12-hour time-zone difference, maintaining full accountabilities.■ Recruited, hired, and trained staff as appropriate; shored up any technical deficiencies to keep the project on track. Teamed with other agencies in the development of redundant networks providing seamless fallback in the event of failure of a network segment.■ Shaved 20% off the project schedule, while still coming in within budget, while serving as the Project Manager leading a team of engineers for the ODNI installation of network and VoIP architecture.■ Obtained a 43% discount from a major product vendor, lowering project costs. Conducted similar exercises across all vendors for the selection of optimal technologies at cost-effective pricing.

Supported the White House Communications Agency (WHCA), working with various VoIP applications to implement and support secure and effective telecommunications platforms. ■ Served as a key member of the update for the network structure at the Camp David compound.■ Trained ~10 military personnel in network operations, ensuring full competencies in the event ofdeployment in set-up and troubleshooting of field issues.■ Led the multimillion-dollar, ahead of schedule Bureau of Prisons (BoP) CONUS-wide (12 locations) network infrastructure overhaul. Served as Team Lead for 4 employees, along with ad hoc teams of contractors and BoP staff in the installation or routers, switches, and cabling, along with configuration and system checkout.

Served as Network Team Lead directing the day-to-day and strategic activities of a team of eight in configuring, operating, and administering military networking.■ Trained the team in the maintenance of the edge network, used for military command communications ingeographically disbursed locations. Communicated status and requirements up and down the chain ofcommand as appropriate.■ Ensured high performance system and service-level production timetables, status reporting, project teamcoordination and quality assurance efforts aligned to command objectives, regulations, and standards.