Murray Coble Email & Phone Number

Brookings, South Dakota

Leading and managing a set of projects to transition all Customer Service processes and activities to Salesforce. Implementing Salesforce Service Cloud, Field Service Lightning, and many other smaller products to set the foundation for enhanced customer experiences, employee experiences, and automation. The projects touch all areas of the Service organization, including Repair Center, remote technical support, field service, dispatch, parts management, call center, service contracts, financial system automations, customer self-service, and knowledge management. I engage in all areas of the project lifecycle, with our large internal teams, implementation partners, project stakeholders, and Sponsors.

Helped launch an Enterprise Architecture team that included representatives for business, technology, data, and security. Aligned the IT Project Portfolio with objectives for the different divisions and Business Units for Daktronics. Researched, proposed, and implemented Enterprise Architecture and business modeling frameworks, standards, and tools, such as TOGAF, BPMN, Archimate, and business capability modeling. Collaborated with Daktronics teams to create multi-year project and architectural roadmaps to overhaul a systems and technology infrastructure, using assessments and leadership vision to guide recommendations.

Led a team of 6-10 employees who supported and delivered new value projects for Enterprise Content Management, Corporate Intranet, corporate marketing website, and collaboration/productivity tools. Team also handled communications and marketing for the IT Department. I also participated on the 10-person IT Management team, which provided strategic direction for the department.

Managed a set of projects to implement Microsoft SharePoint for Enterprise Content Management and migrate over 1,000,000 documents from a legacy system. Led all aspects of the projects, including vendor selection, analysis, development, migration, release, and change.

Assessed stakeholder adoption of a legacy Enterprise Content Management suite, planned and delivered training to increase adoption, created training content, provided direct support to stakeholders.