Technical and business-savvy 24x7 senior management professional, highly organized and proven multi-tasker who thrives on fire-fighting situations in large global organizations with a varied career reflecting strong leadership experience across multiple IT environments. Impressive record of delivering simultaneous large-scale mission-critical projects on time and under budget. Self-driven and self-reliant; decisive, active and dynamic approach to work with a positive can-do attitude. Seeks new responsibilities and challenges, irrespective of reward and recognition; uses initiative, self-sufficient. Excellent leadership skills; strives to inspire and motivate others by example; driving culture change and personal development, with strong experience in coaching and mentoring.I have been very lucky in my career to have had the opportunity to progress to senior management roles within very good companies. I have also had the opportunity and pleasure of working with some excellent people and on some challenging projects.Specialties: Vast experience in managing multiple support functions across multiple locations within both BAU and project environments.Many years of in depth experience managing multiple contact centers for major global companies Significant experience in vendor management and cost saving strategies.I have extensive experience of deploying contact centers and large voice projects.Particular interest in creating, developing, motivating and transforming dysfunctional, low performing or low morale teams