Murray H. Email & Phone Number

Crows Nest, New South Wales, Australia

• Support of the applications from front end and back end - SQL DB• Answering Phone and emails – attempting to solve 1st contact• Monthly invoicing• Updating, creating Confluence when required with new processes, removing old• Setting up of new sites in our system.• Basic network support• Liaising with multiple vendors

Concord, New South Wales, Australia

• Assisting with rollout of Windows 10• Troubleshooting, diagnose and fix errors for all users across multiple sites

Sydney, New South Wales, Australia

• Monitor and maintain IT systems for head office• Support users on all IT issues• Manage and support O365, One Drive, SharePoint.• Management of AD, email filtering, firewall.• Admin and management of business-related applications• Troubleshoot Network, software, and hardware issues• Migration to the cloud Dealing with 3rd party vendors - supplier\support

• Supporting multiple Windows environments, physical and Virtual machines - VMWare• Support of users across all IT needs – PC’s, Printers, phones and ad hoc requests• Administration of AD, Exchange, O365• Health Checks of servers, AD, Exchange, SQL, and all production servers.• Liaise with all 3rd party vendors, hardware and software providers etc.• Monitoring and investigation of issues for backup solution.• Continuous improvement across the business• Service now ticketing system• ITIL based framework

Sydney, Australia

Jan 2018 – Current Link GroupIT Support & Services Lead• Lead a team of application analyst supporting internal and external clients on web-based applications• Delegation of support tickets from the service now based application• Coming up with ideas and way of clearing backlog and aged tickets• Weekly team and one on one catch up with team members• Escalation point for major incidents- Raising, follow up to resolution

North Sydney, New South Wales, Australia

March 2017 – October 2017 ThankQ Solutions - Application Support• Working within varied environment, including Cloud, hosted and local client setups.• Supporting application of all clients across different versions• Setting up of SQL server, configuration and maintenance• Logging into client’s servers to verify errors, use of SQL to rectify issues within their database.• Setting of jobs, checking that jobs are running correctly

Baulkham Hills

April 2016 – Feb 2017 ARV – Application System Manager Not for Profit Organisation• Manage and control production system for central kitchen cooking over 4000 meals a Day• Update\modify MOS – Menu ordering system via csv\txt\tab files or directly in the MSSQL database or using a special set of tools designed for the application• Data cleansing – DB maintenance• Management of FSS – Food Services suite- Control of Service menus, Purchasing, Making Temporary and permanent menu changes Production, administration, Item maintenance, setting up and administering user access

Pyrmont

February 2016 – April 2016 Data Processors - Application Analyst• Support all applications that the business runs on• Troubleshoot and escalate to other division of business if required• Liaise and take tickets with users in Isle of Man and locally• Use and admin of Atlassian Suite JIRA and Confluence for logging and tracking of incidents• Configuration of and modifying .ini files to gain a specific outcome• Setting up system for all sports around the world for next dayThis was a short-term role

Rydalmere

May 2012 – April 2014 IDEXX (Global Enterprise) - Application Support• Management, development and updating the LIMS, (Laboratory Information Management System)• Database maintenance & administration, patching of servers, configuring backups, user access, performance tuning, replication etc.• Extracting data via SQL from various DB platforms, analysis of data formatting and placing on server for updating the CRM either manually or waiting for scheduled updates• Creating Virtual servers to run copies of business-critical applications

Norwest Business Park

July 2009 – May 2012 Australian Water - IT Manager • Management of all business partners, service providers and 3rd party vendors• Ensuring incidents were entered in the help log and SLA’s were being met• Streamlining IT infrastructure and cutting costs where possible• Writing proposals, updating or creating documentation as required• Licensing of Microsoft products, Symantec products, Antivirus solutions, SSL certificates• Planning design and coordination of upgrades to the environment• Writing monthly reports of activity in the IT department• On call 24/7 for senior management

Diploma Of Information Technology, Computer/Information Technology Administration And Management

Education record