Murray H. Email & Phone Number

Crows Nest, New South Wales, Australia

• Support of the applications from front end and back end - SQL DB
• Answering Phone and emails – attempting to solve 1st contact
• Monthly invoicing
• Updating, creating Confluence when required with new processes, removing old
• Setting up of new sites in our system.
• Basic network support

Concord, New South Wales, Australia

• Assisting with rollout of Windows 10
• Troubleshooting, diagnose and fix errors for all users across multiple sites

Sydney, New South Wales, Australia

• Monitor and maintain IT systems for head office
• Support users on all IT issues
• Manage and support O365, One Drive, SharePoint.
• Management of AD, email filtering, firewall.
• Admin and management of business-related applications
• Troubleshoot Network, software, and hardware issues

• Supporting multiple Windows environments, physical and Virtual machines - VMWare
• Support of users across all IT needs – PC’s, Printers, phones and ad hoc requests
• Administration of AD, Exchange, O365
• Health Checks of servers, AD, Exchange, SQL, and all production servers.
• Liaise with all 3rd party vendors, hardware and software providers etc.
• Monitoring and investigation of issues for backup solution.

Sydney, Australia

• Jan 2018 – Current Link GroupIT Support & Services Lead
• Lead a team of application analyst supporting internal and external clients on web-based applications
• Delegation of support tickets from the service now based application
• Coming up with ideas and way of clearing backlog and aged tickets
• Weekly team and one on one catch up with team members
• Escalation point for major incidents- Raising, follow up to resolution

North Sydney, New South Wales, Australia

• March 2017 – October 2017 ThankQ Solutions - Application Support
• Working within varied environment, including Cloud, hosted and local client setups.
• Supporting application of all clients across different versions
• Setting up of SQL server, configuration and maintenance
• Logging into client’s servers to verify errors, use of SQL to rectify issues within their database.
• Setting of jobs, checking that jobs are running correctly

Baulkham Hills

• April 2016 – Feb 2017 ARV – Application System Manager Not for Profit Organisation
• Manage and control production system for central kitchen cooking over 4000 meals a Day
• Update\modify MOS – Menu ordering system via csv\txt\tab files or directly in the MSSQL database or using a special set of tools designed for the application
• Data cleansing – DB maintenance
• Management of FSS – Food Services suite- Control of Service menus, Purchasing, Making Temporary and permanent menu changes Production, administration, Item maintenance, setting up and administering user access

Pyrmont

• February 2016 – April 2016 Data Processors - Application Analyst
• Support all applications that the business runs on
• Troubleshoot and escalate to other division of business if required
• Liaise and take tickets with users in Isle of Man and locally
• Use and admin of Atlassian Suite JIRA and Confluence for logging and tracking of incidents
• Configuration of and modifying.ini files to gain a specific outcome

Rydalmere

• May 2012 – April 2014 IDEXX (Global Enterprise) - Application Support
• Management, development and updating the LIMS, (Laboratory Information Management System)
• Database maintenance & administration, patching of servers, configuring backups, user access, performance tuning, replication etc.
• Extracting data via SQL from various DB platforms, analysis of data formatting and placing on server for updating the CRM either manually or waiting for scheduled updates
• Creating Virtual servers to run copies of business-critical applications

Norwest Business Park

• July 2009 – May 2012 Australian Water - IT Manager
• Management of all business partners, service providers and 3rd party vendors
• Ensuring incidents were entered in the help log and SLA’s were being met
• Streamlining IT infrastructure and cutting costs where possible
• Writing proposals, updating or creating documentation as required
• Licensing of Microsoft products, Symantec products, Antivirus solutions, SSL certificates

Diploma Of Information Technology, Computer/Information Technology Administration And Management

Education record