Murray Jackson Email & Phone Number

Queensferry, Scotland, Gb

Scotland, United Kingdom

- Work closely with Delivery Service Provider’s and in-station Operational Teams to improve quality, service, safety, compliance and champion driver engagement mechanisms. - Responsible for multiple sites across all of Scotland and the north east region. - Work alongside Delivery Service Provider’s account responsibilities to help maintain and grow sustainable and profitable business. - Continuously improve Delivery Associate safety, experience and engagement. Support and coach the operational teams meet their objectives in ways that ensure the voice of the driver is always heard. - Successfully surface and resolve any conflicts between Delivery Service Providers and Operational Teams. Ensuring to meet both short- and long-term dynamic customer demand. - Responsible for driver recruitment demand for ramp up and ramp down for busy periods throughout the year.

Edinburgh, Scotland, United Kingdom

- Supported the Launch the first Shipping Delivery Support Executive Customer Relations program in the UK. - Provide interactions and resolutions with recipient customers who have escalated to an Amazon VP, Executive, or senior leadership regarding any delivery issues. Manage high severity or high complexity issues and set appropriate actions to senior stakeholders. - Submit in-depth investigations and summaries into the customer service for Senior Leaders, PR or Legal. Work closely with Amazon project teams, Operation/Team Managers and customer service agents providing support to all departments in customer service. - Deep dive issues to develop solutions and create small projects to help develop customer service agent’s skills and knowledge. - Created new policies to support process improvements providing the best way in dealing with customer contacts.

Glasgow, Glasgow City, United Kingdom

- Manage leading a team of Operations Supervisors, Operation assistants and Delivery Service Providers day to day tasks and responsibilities. - Lead a team focused on delivering the best customer experience possible in a safe and productive manner.- Build relationships with driver suppliers working together to achieve high standards to deliver best for our customers.- Dive deep daily and weekly site metrics and investigate to what was missed throughout the week and what actions can be done to improve the station.- Undertaking projects to help improve Amazon as business. - Focus and develop my team through weekly 1-2-1 meetings, deep dive operational issues to develop solutions and create small projects to help develop their skills and knowledge.- Created a new yard plan operation that has improved driver departure time to under 15 minutes this is recognised as one of the best yard organisations in the North and benchmarked by many stations.- Organised and implemented the yard plan dispatching 250 Flex vehicles during Peak 2017 in one day.- Driven dynamic route sequencing which has improved picking productivity and reduced downtime.

Glasgow, Glasgow City, United Kingdom

- Leadership experience in the transportation delivery industry - Taking business risks, making decisions with strong business judgment and good instincts, focusing on the long term gains- Build relationships with driver suppliers working together to achieve high standards to deliver best for our customers- Training of new Amazon staff/new associates to ensure they have the right knowledge to carry out tasks required before preparation for Peak 2016- Review and update Standard Operating procedures and Delivery Station metrics - Analysing and understanding the reasons behind success and failure in meeting departmental and Delivery Station goal- Investigate and solve process area related issue with drivers that are “Out on Road”- Manage customer service escalations and interface with driver and customer where necessary- Flexible schedules/shifts and commit the time required to get the job done

Edinburgh, United Kingdom

- Delivering training for colleagues working within the checkout area, liaising with the Checkout Manager to ensure they have the capability to deliver above and beyond in their role.- Manage and control resource to ensure people are available at the right time, so the customers have the have the right number and type of tills available.- Coaching and developing checkout operators on how to enjoy interacting with customers - Have the knowledge of the departments KPI s and delivering the practical actions required to achieve these.- Delivering relevant Store Change Plan updates, ensuring colleagues understand the changes and reasons behind them- Manage by using staff schedule tool and planner to ensure resource allocations is correct for each shift.

Edinburgh, United Kingdom

- Engage with the customer making them feel welcome and they leave the store with a positive experience.- When working on the checkouts be courteous and polite to customers and ensure their goods are of good quality and packaged correctly.- Make sure I scan all items properly and promote any Tesco promotions that are running at the time.- Experienced in shop floor supervision, Price Integrity and DOT Com shopping.

Edinburgh, United Kingdom

- The role involved all aspects running coaching sessions from setting up the equipment, session planning and then coaching the session to 15-20 children.- Planning sessions for children, arranging venues and coaches and also undertaking and leading coaching session with children of primary years of age.- Organised several summer holiday soccer camps which involved me taking the bookings and communicating the details to all the parents.- Liaise with the school on the booking details and ensure the correct equipment was arranged and in place for the camp. - The focus is to promote healthy lifestyles, teach basic skill and teamwork and make sure everyone enjoys the experience and enjoys football and taking part in sport.

Bachelor Of Science - Bs, Sports And Exercise

Activities and Societies: Sports Coaching

Higher National Diploma, Sports And Exercise, A

Activities and Societies: Sports Coaching

Standard Grade

Activities and Societies: Successful in eight subjects.