- Managing productivity for 4 hotels in the housekeeping department - Delivering on multi-site budgets / Profitablilty and gross margin growth (P&L and financial planning) - Responsible for collating and delivering month-end reporting for multiple sites - Plan, test and measure new operation procedures to lower company expenses and wage - Managing a multi million dollar sales contract - Managing 100+ staff daily - Risk Management / slef managed monthly audits to reduce… Show more - Managing productivity for 4 hotels in the housekeeping department - Delivering on multi-site budgets / Profitablilty and gross margin growth (P&L and financial planning) - Responsible for collating and delivering month-end reporting for multiple sites - Plan, test and measure new operation procedures to lower company expenses and wage - Managing a multi million dollar sales contract - Managing 100+ staff daily - Risk Management / slef managed monthly audits to reduce risk - Implementing and managing OH&S and related procedures - Client relastions - Managing store inventory / operations - Recruitment / Hiring / Training - Site managers development and coaching programs - Managing of staff culture change - Holding task accountability towards senior staff Show less

Managing productivity for 6 hotels in the housekeeping department- Creating and delivering multi-site budgets, monitoring and planning accordingly- Plan, test and measure new operation procedures to lower company expenses and wages- Launched a new company payroll system to lower company expenseOverseeing admin team (including HR, Accounts Payable and Payroll officers)Direct contact for Site-Managers, providing advice and guidance for rostering and operations- Responsible… Show more Managing productivity for 6 hotels in the housekeeping department- Creating and delivering multi-site budgets, monitoring and planning accordingly- Plan, test and measure new operation procedures to lower company expenses and wages- Launched a new company payroll system to lower company expenseOverseeing admin team (including HR, Accounts Payable and Payroll officers)Direct contact for Site-Managers, providing advice and guidance for rostering and operations- Responsible for collating and delivering month-end reporting for multiple sites- On-boarding new hotel contracts- Collating and analysing profit and loss reporting including income, payroll and other expenses- Managing the end to end payroll process with 200+ staff - Average wage cost $320,000 per month- Site managers development and coaching programs- Setting weekly & fortnightly financial meetings with head office to discuss process to new business operational processes to active budgets Show less

- Researching organisations online (especially on social media) to identify new leads and potential markets- Researching the needs of other companies and learning who makes decisions about punching- Conducting potential clients via email or phone to establish rapport and set up meets- Closing new business deals by coordinating requirements, developing and negotiatingcontracts.- Planing and overseeing new marking companies- Attending conference, meeting and industry… Show more - Researching organisations online (especially on social media) to identify new leads and potential markets- Researching the needs of other companies and learning who makes decisions about punching- Conducting potential clients via email or phone to establish rapport and set up meets- Closing new business deals by coordinating requirements, developing and negotiatingcontracts.- Planing and overseeing new marking companies- Attending conference, meeting and industry events.- Preparing powerpoint presentations and sale displays- Contracting clients to inform them about new developments in the companies products- Developing quotes and proposals Show less

- Ensure the Hotel is operating efficiently and all policies, procedures and service standards areadhered to- Addressing guest feedback and communicating to other department in a timely manner toensure guest satisfaction.- Providing supervision, support, and ongoing training to Front Office staff- Checking all hotel day and night cash and reporting to accounts- Set up and implement procedures regarding daily operations- Managing emergency situations & give first… Show more - Ensure the Hotel is operating efficiently and all policies, procedures and service standards areadhered to- Addressing guest feedback and communicating to other department in a timely manner toensure guest satisfaction.- Providing supervision, support, and ongoing training to Front Office staff- Checking all hotel day and night cash and reporting to accounts- Set up and implement procedures regarding daily operations- Managing emergency situations & give first response to medical situations- Reservations, FIT and group bookings- Assist in Hotel outlets where required- Meeting deadlines and ability to work under pressure- Maintaining relationships with all staff and guests- General administration and reception duties- Working closely with the accounts department with City Ledgers/Direct Bills- Using a roster coster for Front office rosters / Payroll using Etivitive- Applying the GHA/PGR memberships/profiles to guest bookings.- Guest recognition program for the front office staff, increasing our tripadvier score- The ability to oversell the hotel, using oversell tracker, gaining extra revenue- Monthly Up sell competitions with front office team, agv $10,000per month extra revenue Show less

- Banking of hotel’s cash and cheques on a daily bases- Organising change orders for front office- Petty cash- Checking all direct bill/invoices once front office has completed them- Sending off invoices for payment- Daily allocation of payment from hotel bank statement- Monitoring AR reports/ in 30/60/90 day accounts- Following up late payments- Credit checks on new applications- Creating new accounts for suppliers- ensuring relationships with agents… Show more - Banking of hotel’s cash and cheques on a daily bases- Organising change orders for front office- Petty cash- Checking all direct bill/invoices once front office has completed them- Sending off invoices for payment- Daily allocation of payment from hotel bank statement- Monitoring AR reports/ in 30/60/90 day accounts- Following up late payments- Credit checks on new applications- Creating new accounts for suppliers- ensuring relationships with agents while maintaining on time / late payments- Apply new ideas in handling of invoices (using of Sperwing Setting up – third party sendingof invoices)- Dealing with over charge payments on Invoices / Apply Refunds to credit cards- Responsible for the purchasing department- Purchasing and Quotes, Stock take, Stoke count, dealing with Deliveries- Daily Food and beverage data input receipts for reports- Managing Stock levels and for departments eg, Food & Beverage (Bar, restaurant, conference &events) Show less

- Monitoring night staff members and external contractors.- Checking all hotel day and night cash, and reporting to the accounts department.- Front office operations and general administration and reception duties- Settling Eftpos machines, checking all transactions that are completed throughout the dayand night operations.- Compiling reports and submitting to general manager and accounts departments.- Maintaining relationships with all staff and guests throughout the… Show more - Monitoring night staff members and external contractors.- Checking all hotel day and night cash, and reporting to the accounts department.- Front office operations and general administration and reception duties- Settling Eftpos machines, checking all transactions that are completed throughout the dayand night operations.- Compiling reports and submitting to general manager and accounts departments.- Maintaining relationships with all staff and guests throughout the shift.- Problem solving and reporting to the head of departments.- Training new staff members Show less

- Ensuring that all aspects of the business was running efficiently- Monitoring staff members- Checking all hotel day and night cash and reporting to accounts- Set up and implement procedures regarding daily operations- Safety and security for staff and guests at night- Reservation, FIT and group bookings- Settling group accounts- Meeting deadlines and ability to work under pressure- Maintaining relationships with all staff and guests- General administration… Show more - Ensuring that all aspects of the business was running efficiently- Monitoring staff members- Checking all hotel day and night cash and reporting to accounts- Set up and implement procedures regarding daily operations- Safety and security for staff and guests at night- Reservation, FIT and group bookings- Settling group accounts- Meeting deadlines and ability to work under pressure- Maintaining relationships with all staff and guests- General administration and reception duties- Training new staff members- Working closely with the accounts department with City Ledgers/Direct Bills Show less

- Ensuring that all aspects of the business was running efficiently- Monitoring staff members- Attended and competed McDonald Managerial Courses, Brisbane- Watching hourly revenue to ensure it is within the budget- Creating and implementing work rosters- Training new staff members- Ordering stock and checking stock orders- In charge of day and afternoon shifts- Dealing with customer complaints- Opening and closing the restaurant- Day and night cash… Show more - Ensuring that all aspects of the business was running efficiently- Monitoring staff members- Attended and competed McDonald Managerial Courses, Brisbane- Watching hourly revenue to ensure it is within the budget- Creating and implementing work rosters- Training new staff members- Ordering stock and checking stock orders- In charge of day and afternoon shifts- Dealing with customer complaints- Opening and closing the restaurant- Day and night cash counting- Ordering change from bank- Meeting deadlines and ability to work under pressure Show less