Roxane Murray Email & Phone Number

Mississauga, On, Ca

Lead SCI's Lean System and Continuous Improvement Programs as well as managing Lean Training and Audit Programs.

Execute a comprehensive spectrum of audits, encompassing Continuous Improvement assessments for operational feasibility and savings validation, SLS (Lean System Operational Excellence) audits to certify facilities at multiple levels, detailed Inventory Audits to ensure precision in inventory methods, and SLS Surprise audits to uphold continuous compliance and operational excellence. Additionally, conduct training and coaching to facilitate and improve the understanding and implementation of Lean principles.Train and coach employees in Lean principles, emphasizingefficiency, waste reduction, and process optimization.•Designed, executed, and led the in-house Lean Six Sigma Yellow Belttraining and certification initiative, yielding more than $220k in costavoidance within the inaugural year of its launch.•Lead the execution of SCI's Lean System Operational Excellence (SLS)audit program, ensuring compliance with Lean methodologies.•Certify facilities for each level of SCI's SLS program throughcomprehensive audits, contributing to overall operational excellence.•Perform audits in accordance with Lean principles, assessing over$11M annually in Continuous Improvement initiatives to determineoperational feasibility and realized savings in areas such as costreductions, cost avoidance, capacity increase, and revenue growth.•Collaborate with cross-functional teams and provide insights toimplement Continuous Improvement and LEAN solutions, fostering aculture of continuous learning and improvement.•Ensure accurate documentation and financial validation of costsavings, liaising with Senior Operations members and Financerepresentatives for verification.•Lead the OpEx portion of SCI's annual internal audit by Canada Post,validating metrics and corporate performance

Ontario, Canada

Engineering & Continuous Improvement Auditor is an integral role within SCI, providing oversight of the operational requirements of the Continuous Improvement program, SLS Lean Program, Service Index program, Inventory Control program as well as other diverse auditing requirements.- Auditing Continuous Improvement initiatives for operational feasibility, and to validate actual savings for cost reductions, cost avoidance, capacity increase, or revenue increase.- Audit to validate Service Index reported metrics, supporting data and new business revenue. - Create & Execute SCI's Lean System Operational Excellence (SLS) audit program- Conduct facility audits to certify for each level of SCI's SLS program.- Ensure associated Continuous Improvement documentation is maintained and reviewed prior to approval for inclusion into the cost-savings financial database.- Liaise with respective Finance representatives to ensure visibility of cost savings and verification of actual results.- Conduct audits of submitted/implemented CI’s and provide opportunities for other parts of the organization to implement similar solutions to models already developed.-Conduct Inventory Audits validating inventory methods and confirming financial records vs actual physical count of goods.-Lead CI portion of SCI's annual internal assurance audit conducted by Canada Post to validate SCI's metrics and corporate performance prior to API payouts.

Directed and participated as a senior member in high visibility projects. Responsibilities included overseeing budget, PMO, business/technology architecture development, conversion and deployment planning, corporate communications, status reporting and face to face meetings with executive committee on matters of total cost and project progress.-Managed refresh project with budget exceeding $3M dollars -Allocated resources to ongoing task areas and enforcing deadlines.-Defined project deliverables and monitored status of tasks-Monitored costs, timescales and resources used to achieve target-Planned and executed operational audits of various business areas using ISO audit methodology with 98% pass rate on all audits-Managed over $60K training budget and schedule as well as lead training sessions-Worked closely with all teams to improve process methodologies-Orchestrated the strategic rollout of a company-wide e-waste recycling initiative in partnership with a third-party vendor, yielding substantial (+$300k) annual savings while concurrently contributing to a positive environmental impact.

Mississauga

Spearheaded business transformation of operational processes which resulted in yearover year budgetary savings, performance enhancements and efficiencies.-Assessed, updated, authored and implemented all KPI and process targets-Led team in all ISO 9001 based activities including process mapping, training and audits. Successfully achieved and maintained 0% non conformances during audits.-Prepared and executed a strategic project to reallocate hardware distribution to lower company overhead by over $2M while improving technician response time and customer satisfaction.-Sat on Change Advisory Board(CAB) as required, for the Director IT-Interfaced with key business units including Marketing, Finance, Operations, Engineering, Training and Corporate Communications

Promoted quality achievement and performance improvement throughout the IT organization. Development of operational support processes and auditing contributing to better overall KPI and employee performance.-Rectified National ISO non-conformance; resolution within 45 days-Defined, developed, deployed and audited quality strategy-Established standards and clearly defined quality metrics and methods for IT staff-Re-engineered and authored process documentation defining quality process and procedures in conjunction with a multi-disciplinary operating staff of 80 nationwide-Ensured full ISO compliance with relevant regulations, guidelines and requirements along with Health and Safety standards

Oversaw a team of 12 and budget of over $2M through day to day operations including hardware/software set up and repair management across various product types and platforms, product shipping and receiving, supply management and procurement as well as warranty management to support enterprise and customer client base of 284 corporate locations, 5000 customer locations and 915 agent locations.-Fulfillment Operations-Transportation logistics-Warehousing-Production Scheduling-Inventory Control-Quality Assurance Initiatives