Sasha Murray Email and Phone Number
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Sasha Murray is a Senior Director, Membership Services at Austin FC at Austin FC. She possess expertise in event planning, leadership, marketing, customer service, sports and 14 more skills. Colleagues describe her as "I had the privilege to work with and directly manage Sasha for nearly 4 years at the Atlanta Braves in the Premium Seating Department. Not only was Sasha an outstanding Sr. Account Manager whose clients and partners respected and enjoyed working with, she also helped build the Premium Partnerships Department as the organization moved into a new ballpark with 10x the number of premium seats during the 2017 season. She was instrumental in helping to develop operational plans, taking the lead on organizing partner events and trips along with setting the bar for the Premium department by providing the best possible service for her C-Level client base. Her previous experience as a Manager and leading a team was evident as she seamlessly transitioned to the Braves organization. Sasha was the senior leader for the rest of the Premium Service team and lead by example in everything she did, including being a top performer on the sales side in negotiating contract extensions and new business referrals. She managed a book of business of several million dollars with the Braves and was able to manage and service her high revenue clients while balancing other responsibilities within the department that included planning renewal events, building departmental websites, organizing C-Level road trips, email and marketing communication with clients, and creating a calendar of events with detailed timelines to keep multiple departments on track with key initiatives. Sasha is organized, a leader, talented and motivated while doing everything with a smile on her face. She would be fantastic addition to any organization and I was amazed at how her skillset continued to evolve. Please feel free to contact me directly with any questions as I highly recommend Sasha and am confident she would be a valuable addition to any business team. BJ Mitchell Director, Premium Partnerships Atlanta Braves 404-614-1590 benjamin.mitchell@braves.com" and "I had the opportunity to work alongside Sasha Murray for four years while she was employed with Spurs Sports & Entertainment in San Antonio, TX. Sasha is an exceptional employee, a strong leader and was an instrumental part of our team. From November 2012 to October 2015, Sasha held the position of a Membership Service Coordinator with the San Antonio Spurs. Our Membership Service Team is responsible for the customer service and retention of our Spurs full season ticket members. Sasha managed her own personal book of business consisting of approximately 400 season ticket members. Sasha built invaluable relationships with so many of her members and has even stayed connected with many of them after she relocated outside of San Antonio. In addition to managing her member’s service needs, Sasha often took on leadership roles when planning Season Ticket Member events, strategizing upcoming initiatives and other projects. Sasha was well respected by her teammates. She was often the first to speak up and provide feedback, including creative ideas to better the overall member experience. In addition to being an outstanding leader, Sasha is also a very effective team member. She is reliable, communicates effectively and exhibits commitment. Sasha treats others in a respectful and supportive manner. On many occasions Sasha agreed to work extra hours for events and games on a volunteer basis. She also never hesitated to help train new employees. She was willing to share her knowledge and past experiences with others on our service staff. Sasha always had a passion for management and leading a team. In October 2015, she was promoted to a management role with our SAFC (USL Soccer) team. She became the Service & Retention Manager for our new acquired franchise. Sasha was tasked with creating a membership program from the ground up. Her role included creating and implementing season ticket renewal plans, member benefits programs, hiring and training new service staff and implementing effective game night strategies. She did an amazing job alongside her team. Sasha is an exceptional candidate. She has proven herself to be a truly exceptional employee in so many areas. Please reach out to me directly via email or phone if you have further questions. Thank you, Kassie Smiley Associate Director of Membership Services Spurs Sports & Entertainment O 210.444.5692 M 806.928.8870 ksmiley@spurs.com"
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Senior Director Of Membership ServicesAustin Fc Jan 2024 - PresentAustin, Texas, Us -
Director, Client ServicesAustin Fc Apr 2022 - Jan 2024Austin, Texas, Us -
Manager, Client ServicesMemphis Grizzlies Feb 2021 - Apr 2022Memphis, Tn, Us -
Sr Account Manager, Corporate & Premium PartnershipsAtlanta Braves Jan 2017 - Oct 2020Atlanta, Georgia, Us* Position eliminated due to COVID-19 Managed over $10 million in revenue with 250+ premium and corporate clients with multi-year contracts per season by building and maintaining successful relationships with C-Level Executives in the Atlanta and Southeast regions. Continuously hit goals by upgrading and adding on revenue and referring new premium contracts by anticipating needs and giving world class service. • Retained over 85% multi-year contracts, bringing in additional $5m in revenue due to service selling – face to face business meetings, office visits, touchpoints, etc.• Upgraded over $1.8m in premium multi-year contracts throughout tenure• Referred more than $900k in hospitality and new business sales • Sold over $800k in new contracts during the 2020 COVID-19 season alone• Upgraded accounts to quarter and half season suites with additional $70k revenue spent per season• Collaborated and developed renewal and new premium sales communication plans that combined multiple channels of marketing and analytics, including e-mail blast journeys, special event invitations, TV and radio broadcasts, social media, websites, and print ads• Retained 100% of clients and brought in additional referrals due to the planning and executing of four all-inclusive Braves away trips and three Spring Training getaways for CEOs and their families for our highest generated revenue accounts of at least $200k per year spend -
Manager- Service And RetentionSpurs Sports & Entertainment Oct 2015 - Jan 2017San Antonio, Texas, UsDeveloped and executed a season ticket business plan for the inaugural season which included; season ticket pricing, ticket operations, deposit campaign for founding members, group and hospitality spaces, event planning, experiential marketing and sponsorship. Managed all aspects of department budget and responsible for recruiting and training a team of three service and six new sales representatives to teach best practices by using our core organizational values: integrity, success, caring. • Showcased my leadership by individually selling over $912k in revenue the first six months with a ticket deposit campaign• Exhibited a strong 94% renewal rate by developing and creating a successful renewal campaign• Sold several $250k sponsorship packages through development of DigiDeck for large corporate signage, print ads, brand marketing on radio and TV communications• Focused strong management skills on delegating effectively, managing conflicts, and motivating employees to help grow their specific skill sets -
Senior Season Ticket Service CoordinatorSpurs Sports & Entertainment Sep 2014 - Oct 2016San Antonio, Texas, UsDeveloped season ticket sales and promotional strategies that helped grow Spurs revenue to a record high throughout tenure on the NBA leading service team in sales. Led cross-functional teams to achieve sales, marketing and sponsorship alignment for Spurs (NBA), Stars (WNBA), Rampage (AHL Hockey), and Concerts. Helped create a strategy for season ticket member relocation during $110 million renovation plan.• Led the team and renewed $4.2 million in revenue while retaining 91% of my book of business• Achieved a 95% satisfaction rating among clients in season survey for maintaining exceptional day to day service and reaching out proactively• Worked collectively with sales partner and referred over $500k in new business revenue -
Season Ticket Service RepresentativeSpurs Sports & Entertainment Nov 2012 - Sep 2014San Antonio, Texas, UsProvides portfolio management of 350+ client relationships. Develops, identifies, and executes event coordination to engage and cultivate current and prospective clients to help build and retain business. Actively searches for new sales opportunities within existing client base and new prospects. Engages in weekly meetings with the Senior Leadership to ensure all reporting and events are being fulfilled and implemented timely and accurately.Key Accomplishments:• Achieved a 92% satisfaction rating among season ticket memembers in 2012-13 survey• Responsible for bringing in $2 million dollars of revenue by retaining current season ticket members• Recognized in March and September for attaining 100% satisfaction score by “secret shoppers”
Sasha Murray Skills
Sasha Murray Education Details
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Georgia State UniversityEarly Childhood Education -
Georgia Southern UniversityEarly Childhood Education
Frequently Asked Questions about Sasha Murray
What company does Sasha Murray work for?
Sasha Murray works for Austin Fc
What is Sasha Murray's role at the current company?
Sasha Murray's current role is Senior Director, Membership Services at Austin FC.
What is Sasha Murray's email address?
Sasha Murray's email address is sa****@****ves.com
What schools did Sasha Murray attend?
Sasha Murray attended Georgia State University, Georgia Southern University.
What skills is Sasha Murray known for?
Sasha Murray has skills like Event Planning, Leadership, Marketing, Customer Service, Sports, Event Management, Sports Management, Management, Public Speaking, Sales, Social Media, Public Relations.
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