Murray Sutherland Email & Phone Number

Petone, Lower Hutt

• Develop and maintain mass mailed documents produced for BNZ, KiwiBank and many other companies in New Zealand, using the Autograph, and Emtex VIP development tools.• Maintain and enhance the Autograph Development Environment, adding features including envelope return address printing, permit post stamp print on envelope, sub folding of documents with in a mail set and more.• Analysis and maintenance of production code (COBOL, Perl, Tivoli Workload Scheduler). • After hours production support as and when requested.

Wellington, New Zealand

Started as graduate, promoted to Information Analyst 2007• Develop and maintain mass mailed documents produced for ANZ, National Bank and Westpac, using the Autograph development tool.• Maintain code items in MS Widows, Solaris UNIX and MVS (Mainframe).• Build and maintain functional specifications and process documentation for new and current projects. Includes Statements of Work, Estimates +/- 10% , Ballpark estimates +/- 50% and other business analysis tasks.• Perform System and User Acceptance testing.

• Create and maintain process and standards manuals for use by post office / Kiwibank frontline staff (call centre telephonists) using AuthorIT tool (www.authorit.com).• Communicate with key players within Kiwibank/NZpost.• Answer queries from within the NZpost retail network regarding correct process, follow-up with other departments if required (e.g. Kiwibank Legal).• IT related project resource as required (e.g. performing SQL extracts from data – warehouse, design end user screens for ULTRACS).• Perform user acceptance/process testing with new products introduced by NZpost retail services.

Diploma It, Software Development, 80

Education record