Leading the development of the in-house IT offering. Gathering and using data to help inform evidence based decision making. Working collaboratively with teams across the business, managing and maintaining the cloud-based IT infrastructure and ensuring resilience against cyber threats.

8020 IT Ltd provides proactive monitoring of IT systems to deliver comprehensive managed service support for our clients. We use specialist software to give us real time data and reporting from servers and workstations. By monitoring the performance of workstations and servers we can take corrective action/measures if we detect any problems or issues arising. This allows us to solve any problems before users are affected, thus minimising any downtime for business.

As an IT Support Engineer for Alchemist Technologies I provided IT support to multiple businesses around Dumfries and Galloway. This ranged from installing, configuring and managing servers to remote administration of users, computers and software. We provided bespoke IT solutions based on the needs of the customer.

After graduating from Glasgow Caledonian University in 2007 I worked as an ICT Support Technician for Sims Recycling Solutions (one of the world’s largest recyclers of computer electronics and metals) based in Dumfries. I was in charge of the technical support for over 100 employees in the office and factory sections of the building. The role involved solving a broad spectrum of technical issues such as software support of bespoke databases and applications. As well as hardware support of servers, VoIP phones, printing, scanning and networking.