I am an innovative and highly effective General Manager with extensive operational, sales and business experience. I am adaptable and have a strong strategic focus and interpersonal skills. I thrive on creating exceptional team and business performance through building a loyal and commercially productive workforce. Qualification: Post Graduate Certificate in Professional Business Management Key CompetenciesMargin control PurchasingMarketing and promotion Change ManagementSupplier relationship management Operations and logistics ManagementTeam Management and motivation Business projection and analysisFinance control Strategic Planning Career HistoryManaging Director Elephant Flooring & Budget Beds Direct 2010-2013 • Operations • Recruitment and training• Management of stock and logistics• Margin control• Marketing and promotion • Finance control and book keeping • Product and supplier sourcing General Manager In-Floor 2008 - 2010• Responsible for all aspects of the P&L, operational management, Trouble Shooting. • Leadership, and performance management, of teams of cross-functional staff. • Collation, analysis and setting of departmental targets, budgets and KPI`s • Annual, quarterly and monthly forecasting incorporating regional trading patterns. • Ensure operation within legal trading standards and H&S legislation• Recruitment, training, appraisals & career development initiatives • Strategic business planning • Introduction of a layer of well-trained Mangers and Deputy Managers minimising riskOperational & Logistics Manager Artisan Furniture 2006 – 2008• Operational management of call centre • Control and improvement of operations within customer services and the company • Creation of new customer care procedures resulting in increase turnover and customer satisfaction.Career Highlights• Managing business expansion across mutiple sites Nationwide resulting in a 100% increase of company turnover in first year