Murray Wright Email & Phone Number

Portsmouth, Gb

Leading Iterable’s Customer Success team in EMEA across our Emerging, Growth and Enterprise customer segments

London, England, United Kingdom

Leading an amazing team of Customer Success Managers who support, retain and grow a $6.5M+ book of business across SMB and Mid-Market brands accounts in EMEA and APAC

London, England, United Kingdom

Bridging the gap between product management and front-line EMEA sales teams

Leading a team across the Americas, EMEA and APAC to ensure world class delivery of analytic solutions that drive revenue for the biggest global retail brands in the market. Our team both supports a global sales network in the design and delivery of existing solutions as well as building the business cases on the market intel required to deliver industry leading innovation and market growth.

Supporting a large and diverse set of sales teams across Europe to effectively position solutions to customers and prospects. Acting as a solution SME with both a technical and commercial understanding in order to translate features and benefits into business value.

I work closely with ShopperTrak's largest international clients to uncover new and innovative ways in which we can can add value to their retail business. Combining my background of consulting in retail analytics and relationship management allows me to effectively co-ordinate complex colleague activities, spanning multiple countries, in order to deliver a first class service to our strategic clients and drive revenue growth across our portfolio.

ShopperTrak is the leading global provider of location-based analytics, offering insights into consumer behaviour to improve profitability and effectiveness. Through the use of analytics, ShopperTrak enables clients to better understand their customers, enhance the shopping experience, and ultimately increase traffic, conversion and transaction size.ShopperTrak is now part of Tyco Retail Solutions, the leader in retail performance and security solutions. Find out more at http://www.shoppertrak.com.As part of the ShopperTrak consulting team I am fortunate enough to work with both existing and potential clients in order to understand their commercial needs and collaborate with their teams to determine the right solution for them.

Portsmouth, United Kingdom

Leading the client services consulting team to ensure that all of our extensive client base achieve the maximum possible value from our industry leading Shopper Location Analytics

• Responsibility for managing senior client relationships across EMEA and Asia Pacific and supporting the development of the global customer success team• Providing a pre-sales support link between sales and the customer delivery team; this includes both tender response and presentation as well as on boarding training with new clients• Creating client engagement strategies for all new clients and coaching junior relationship managers in how to deliver the programmes • Supporting the creation of a variety of marketing collateral such as brochures, website copy and blog posts• Writing and delivering presentations at industry events and seminars across the world highlighting the capabilities of our product along with commentary on the retail industry• A variety of project management responsibilities focussed on internal change management as well as delivery against selected strategic focus area projects

Uk

• Responsibility for the delivery of first class customer satisfaction for all UK clients (portfolio of over 35 sites with several hundred stakeholders)• Pastoral care and professional performance management of junior account managers and data analysts• Development and maintenance of strategic senior relationships at portfolio level of large enterprise clients• Managing workflow for all UK clients to ensure optimal delivery of SLAs

Portsmouth, United Kingdom

• Management of 20 key accounts with well over 100 stakeholders that require my time and interaction – duties centred around relationship management, core analytic work and driving a clear ROI for each client• Promoting renewals of subscriptions to the Path service by maximising our added value, and maintaining positive relationships • Coaching clients on the usage of a bespoke software package • Production of compelling yet simple presentation packs explaining complex dynamics and analyses of behaviours that are easy to engage with for the particular client audience• Self-directed project work orientated around internal process improvements including the creation of a workload management and analytics tool based in Microsoft Excel• Management and guidance of junior members of the team including workload distribution, motivation, time management, training and support

Romsey, Southampton

• Devising and implementing a sound analysis and reporting programme to describe business trends, turnover and profitability to the senior management team on a monthly basis• Creating, maintaining and improving customer specific pricing profiles with a focus on maximising profitability and improving margins account by account using sales forecasting• A constant and sustained responsibility to improve my knowledge of Microsoft Excel and further develop my existing understanding of advanced tools and functions • The need to retain a sense of adaptability and flexibility when tasked with undertaking a variety of project work – both in terms of internal analysis and external customer facing work• Monitoring and reporting on company margin profiles, by account type, on a monthly basis• Creating and distributing customer specific usage reports and management information on a monthly basis• Attendance at regular meetings with our 5 largest clients to present quarterly account reviews• Monitoring and reporting on the KPI requirements of our largest customer and presenting them to senior members of the client’s staff at quarterly review meetings • Tasked with making key decisions concerning account management – setting margin expectations and reporting directly to the Chairman and MD• Developing a continued and detailed understanding of the company back office software• Devising and implementing a pro-active customer service call cycle - features including multiple choice interactive call scripts created in Microsoft Excel

Portsmouth, United Kingdom

• High levels of analytical work involving statistical analyses on raw data extracted from a back-office system and manipulated in Excel and Microsoft Word• Production of monthly graphical representations and reports for presentation to directors in monthly margin meetings• Pro-active margin management projects which were personally formulated and executed in order to increase company profitability• Attendance in various meetings with new business customers in order to deliver the section of the pitch dealing with customer pricing• Managing a team of three analysts by filtering workloads, providing training, conducting performance reviews and one to one appraisals after a promotion• Maintaining department standards and hitting annual targets for margin expectations• Processing contract additions and liaising with account managers to achieve optimum customer pricing and relationships• Devising, implementing and evaluating individual pricing structures for customers and reviewing them biannually