Provide consulting services in analytics, database administration, operations management, and process automation across various industries, including health tech, marketing, hospitality, fitness/wellness, and marine industries. Project examples and contributions include:Analytics Engineering - Collaborate with in-house analytics teams in health-tech and hospitality industries to build and optimize advanced dbt models and improve data pipelines.Database Administration - Enhance AWS logging systems to better track database activities, identify performance improvement opportunities, and optimize costs.Operations Management - Implement CRM systems for a marketing agency to refine client and deal management, support strategic decision-making through detailed analyses, and optimize business processes.- Support a yoga & wellness studio with website improvements, including integration of booking software plugins to simplify studio management and lead organization. Process Automation - Assist a wellness professional in promoting and managing an online course by integrating tools like Zapier and developing custom scripts. These custom workflows allow for streamlined student/lead management, enhanced engagement, and improved course performance on the digital teaching platform.- Develop and implement automated reporting scripts for a marine brokerage to track weekly inventory changes on their website.

Oversee, propose, and implement tools and methods for data pipeline management and reporting by staying up to date on industry advancements.• Implement, develop, and manage company's dbt project from scratch• Recommend and implement new or enhanced metrics, reporting methods and procedures to improve report quality and completeness of information• Empower teams to set, monitor, predict, and communicate progress on strategy initiatives• Continually evaluate business intelligence tech stack and processes to ensure efficiency and scalabilityTell the story of Direct Primary Care internally and to the greater medical community and general public:• Develop meaningful data visualizations to communicate results and empower leadership and individual team decision-making • Investigate areas for health care data expansion, such as traditional medical/Rx claims data, EMR data, employer data, provider data, etc. • Understand and aggregate industry data to position Hint as an industry thought leader • Inform data-driven, external analyses and communications such as enterprise discussions, fundraising/investor support, PR/Media

• Facilitate company Business Intelligence systems & ETL (extract, transform, load) pipeline as the primary source of knowledge and steward of BI at Hint • Provide analytics support and serve as an analytics advisor to client services, operations, product, growth, and leadership teams• Define company metrics, processes, and develop supporting documentation• Manage the ad hoc request process by triaging, conducting/delegating, and delivering reliable and accurate ad hoc analyses to meet team needs

Provided research support in finance and economics to professors in the Cameron School of Business for the spring semester of 2019

Provided consulting services for Onslow Partners in Care, the hospital’s Accountable Care Organization in the Medicare Shared Savings Program (MSSP ACO), during its first performance year. Managed annual MIPS reporting project, resulting in achievement of shared savings. Primary functions:• Lead bi-monthly ACO quality committee meetings to collaborate, share data findings, strategize, and educate participants on measures for value-based care/pay for performance• Managed large ACO claims data model to deliver ad hoc reports and visualizations to the ACO Board, Quality Committee, and group physicians as requested (primarily using SQL and PowerBI)• Oversaw multiple databases/EMR systems for data extraction projects including annual MIPS reporting and connection to area Health Information Exchange (HIE)• Attended ACO board meetings and facilitated communications between ACO leadership and practitioners/staff across 10+ participating healthcare practices

Complete annual MIPS reporting project for the organization's ACO.

• Utilized data to aid strategic decision-making and lead Quality Improvement initiatives for Wilmington Health’s ACO, focusing on closing care gaps, reducing hospital readmissions, and decreasing cost of care for high-risk patient populations• Managed Outreach Care Coordination team and Chronic Care Management program with strong focus on post-discharge patients needing transitional care and additional clinical education • Lead the ACO's Clinical Metrics Committee with direction from the Chief Medical & Medical Information Officers. Worked to improve documentation processes and monitor ACO Quality Metrics for the Medicare Shared Savings Program (MSSP), MIPS/Meaningful Use, and various incentive programs for multiple payers

Work closely with the Clinical Outcomes Analyst and Outreach Care Coordinator as an employee under the organization's ACO, Physicians Healthcare Collaborative • Assist in projects involving the identification and resolution of opportunities for improved patient care for various patient populations• Perform direct outreach to schedule patients for preventative health screenings based on gaps in care identified through the use of Electronic Medical Records (EMR) and reporting/analytical tools such as Excel and SQL• Participate in ACO reporting and the collection of annual Meaningful Use documentation• Develop protocol for management of the organization's acute care hotline by tracking metrics related to patient outcomes• Participate in Lean operations and the development and standardization of company-wide quality improvement projects, such as the company’s Chronic Care Management program and various outreach initiatives

Worked under the office's Clinical Outcomes Analyst and Outreach Coordination nurse in completing day-to-day administrative tasks, including faxing, patient contact, and documentation in electronic medical records.

• Checked patients in and out of clinic, verified health insurance and billing information, sorted and filed paper patient charts, assisted in scheduling appointments and new patient paperwork• Mediated patient-provider correspondence via phone and fax messages, called in prescription orders, resolved customer service interactions• Executed daily store opening and closing operations, including cash reconciliations

Assisted in the management of 50+ employees. Duties and skills included delegating daily cleaning and service tasks, mediating customer service interactions, performing daily store opening and closing activities, and assisting with financial operations