Alix Murray Email & Phone Number

As an Office Manager and Executive Assistant, I played a vital role in ensuring smooth office operations while supporting leadership and staff. This position combined administrative management, client services, and strategic coordination to create an organized and efficient workplace.Key Responsibilities:-Client & Reception Management: Served as the first point of contact, providing a professional and welcoming experience by managing calls, emails, and client visits.-Office Operations: Oversaw daily administrative tasks, payroll preparation, and clerical processes to keep operations running seamlessly.-Financial Management: Managed banking accounts, payments, and bookkeeping using QuickBooks.-Executive Support: Scheduled appointments, maintained digital files, updated records, and ensured timely follow-ups.-Event Coordination: Organized speaking engagements, prepared materials, and provided on-site assistance for successful events.-Research & Marketing: Supported business growth through research, reporting, and social media marketing (Hootsuite and Canva).-Compliance: Ensured business licenses remained current and compliant.Skills & Qualifications:Proficient in Microsoft Office, Google Docs, QuickBooks, Hootsuite, and Canva.Detail-oriented, proactive, and highly organized with excellent time management.Strong communication, problem-solving, and interpersonal skills to foster a positive client and team experience.This role allowed me to combine organizational expertise and client-focused service to support business success effectively.

Belle Isle, Florida, United States

Provide instruction for fitness routines for each class. Provide an entertaining environment to members in the class. Ensue safety of participants. Ensure department/facility policies are adhered to. Instruct participants in maintaining appropriate exercise techniques while evaluating ability of participants. Create a fun, engaging, and safe environment.

United States

Managed the onboarding process of new employers and current members inclusive of communications, contact, and billing functions.Completed internal audits and suggested frameworks for better onboarding systems for partners and employers by implementing more efficient work through Salesforce.Conducted initial call with possible members to familiarize them with the system and motivate them to join through Zoom calls.Orchestrated data analysis against the Living Wage Standard to identify ideal partners/members to reach out to and engage them to join.

Maitland

Set up and break down the event area. Meet and greet customers, serving beer, wine, and cocktails. Provide food and drink recommendations. Interact with guests, delivering outstanding customer service.Handle payments.

Orlando, Florida, United States

Responsible for providing exceptional customer service and creating a positive shopping experience for customers. Knowledgeable about the products and provided customers with product information and advice. Helped customers find the right items for their needs and provide styling tips.

Oviedo, Florida, United States

Maintained 60% of personal training revenue post COVID, standing at #3 for revenue throughout the Association. Managed scheduling and payroll for Group Exercise and Personal Training Departments with SalesForce, oversaw location equipment repairs and new equipment training.Reintroduced YFIT classes with 90% occupancy which led to additional classes being added.On-site Social Media Team Ambassador.Planned various events including Healthy Kids Day (x1 a year), Group Exercise Super Saturday (x4 a year), Personal Training Expositions (x8 a year).Lead implementation of the Mental Health SWAT, leading to increased mental health awareness through the Association.Member of the Health Living Experience Team for the Central Florida Association.

Oviedo, Florida, United States

Assist the Wellness Supervisor in smooth and effective development, management, delivery, analysis and reporting of current and new Wellness Programs to increase participation, retention, and revenue goals.Assist the Wellness Supervisor in directly recruiting, interviewing (auditioning when appropriate), hiring, orienting, scheduling, supervising, motivating, training/developing, evaluating and disciplining all Wellness staff.Assist the Wellness Supervisor in analyzing, coordinating, and establishing Group Fitness schedule based on current and new fitness industry standards, guidelines, and trends.Coordinate and host events and workshops in addition to providing information to all Wellness Staff regarding ongoing development opportunities.

Oviedo, Florida, United States

Assist with the implementation, development, and monitoring of seasonal sports leagues, recreation programs, sports, summer sports camps, clinics, and outreach programs.Develop teams, team practice and game schedules.Assist in recruiting volunteers for coaching and seasonal volunteers.Monitor and maintain proper facility/field conditions and pregame facility/field preparations.Assist with the implementation of program marketing materials.Relate positively to members and potential members and portray a good customer service attitude.Respond to all member and community inquiries and complaints in a professional and timely manner.Assist with interviews, reference calls, and hiring of officials.

Oviedo, Florida, United States

Promote fitness and wellness through the YMCA personal training program. Proficient in developing and facilitating safe, well-planned individual and small group sessions. Worked with a wide variety of clientele. Built positive relationships with members by Delivering outstanding customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Maintained a 98% satisfaction rate based on member/client feedback.

Orlando, Florida, United States

Set up the service area, restock supplies, meet and greet customers, serve drinks and cocktails, provide food and drink recommendations, interact with guests, handle payments, oversaw bar operations, clean the bar area, and ensure customer safety.

Master'S Degree, Sport Psychology

Bachelor'S Degree, Psychology

High School Diploma