Cait Murray Email & Phone Number

Hadley, Ma

- Membership officer, responsible for coordination of membership development and expansion strategies- Manage outreach and business development with Select Employee Groups (SEGs), maintaining and building relationships within these organizations- Responsible for management of community involvement initiatives, including management of major team fundraising efforts - Lead financial wellness education seminars. Cooperative development of new financial wellness material to fit needs of specific audiences - Train and mentor college students as peer-to-peer financial educators- Support efforts of Credit Union Marketing and Retail by acting as liaison between departments- Management of all Social Media efforts, including content generation, across various platforms - Generate written content for blogs ,newsletters, and marketing materials- Manage web content via CMS- Reporting and tracking via Excel, Access, and various reporting platforms

Hadley, Ma

- Loan Modification review, approval, and processing. Assist members with overcoming financial hardship, modify loans, and educate about financial options going forward.- Support and servicing of consumer and real estate loans for staff and members.- Maintenance and reconciliation of multiple General Ledger accounts.- Maintain knowledge of, and comply with, evolving regulatory environment. Create and edit procedures and policies to ensure staff complies with regulatory changes.- Utilize and troubleshoot reporting, tracking, and maintenance tools for Credit Union products via third-party software and sites.- Administrate life, disability, GAP, and collateral protection insurance programs.- Usage and reconciliation of online payment systems.

Hadley, Ma

-Answer incoming calls and emails to general information email for Credit Union.-Resolve member inquiries, perform transactions, conduct research. Work with all departments within the Credit Union to achieve these goals.-Assist members with troubleshooting usage of, and access to, Credit Union online services.-Assess prospective and current member needs, suggest products to suit needs.

Amherst, Ma

- Customer service and ticket sales.- Concession preparation and service. - Cleaning and sanitation of concession service areas, concession machines, bathroom, lobby, and theaters.

Amherst, Ma

- Assist with processing invoices.- Extensive database entry, filing, clerical work.- Light housekeeping tasks.

Athol, Gardner, Ashburnham, Winchendon, Baldwinville, Ma

- Customer service and sales at eight branches, as coverage was required. - Perform financial transactions and cash handling for customers and businesses. Adhere to reporting regulations per Bank Secrecy Act.- Work with ATM reconciliation, Safe Deposit box access, vault access, check encoders and scanners.

Amherst, Ma

- Hold and direct a volunteer staff. Conduct weekly staff meetings to coordinate coverage at events.- Responsible for event scheduling, outreach tables on campus and in community, posting of fliers, maintenance of bulletin boards.- Work on member and listener recruitment.

Bachelor'S Degree, Communication

Activities and Societies: English Society, WMUA (radio station)Focus on Interpersonal Communication

High School, Honors

Activities and Societies: Writing Club, Peer Mediation, Peer Education, Student Council, SADD, Special Olympics, Best BuddiesHonors.