So far, this is the best job that I have ever had. I am working in an ultra high performance team that is changing the game on all things middleware, integration and automation for the UK Government.Salesforce has the ability to look at the really big issues facing all governments and then create a solution that brings the whole Salesforce ecosystem together, integrates it with all their other IT solutions and data and helps it make sense in a usable way.I am incredibly excited to see just how far we can go towards helping the Government modernise and make things better for every UK citizen, government employee or international customer who has to interact with our government and its systems.

Key Account Director looking after UBS bank based out of Zurich. I worked with the C-Suite to bring in Workflow Automation and more integrated access to various data sources. The continual pressures facing Pega in the post covid era alongside the ongoing legal battle with Appian Corporation resulted in another global restructure and I was made Redundant in November 2023.

I joined Pega as the CX Technology Lead for the UK Public Sector. This role was all about working with Central Government Departments, Industry Leaders, Delivery Partners and Civil Servants to help the UK Government modernise Legacy IT with Automation and Integration.In January 2023 Pega too succombed to the global downturn and restructured to remove the CX function globally. This made my role redundant but I was found another position to run UBS bank worldwide.

This was one of those roles that on paper should have been amazing but in reality just never amounted to what it could have been.We had a great product in XCaaS which brought UCaaS and CCaaS onto a single platform, integrated with MS Teams beautifully and had patented voice transit however the revolving door of senior leadership, a commoditised product that was commercially in a fight to the bottom with others in the sector and crashing stock prices of the voice sector in a post covid world proved to be too much.I learned a lot in this role, worked with some of the brightest minds in the sector but I realised that Communication Technology was now only viewed as a commodity product and I wanted to be in business critical technology so made the move to Pega.

This should have been my best role ever, however I took over the UK Aviation team in February 2020, 6 weeks before Covid Lockdowns came in and closed out the sector. I endured 18 months of professional pain, stress and sleepless nights trying to help airlines speak to customers, handle thousands of complaints and refunds and try to stave off any more airlines going bust.This culminated in Oracle restructuring and the entire CX business being made redundant. A very sad time indeed for so many people.

My role here was looking after the Local and Central Government across the whole of the UK. I spent my weeks travelling to all 4 corners of the UK working with some of the most incredible and dedicated people I have ever met.The contact centre managers, digital leaders and heads of customer all had the same problems to overcome. We created the Local Government Cloud solution which was a suite of accelerators that helped address the usual issues of reporting a pot hole, missed bin collection or payment of an invoice or fine.

From childhood, I was always very politically aware. From being on the school council, active in the trade union when I was an apprentice Electrical Engineer, working with national political parties, fundraising, canvassing etc I decided that local politics was where I could make a real impact quickly.I was elected to Guildford Borough Council to represent Ash Wharf in Surrey. This was one of the hardest roles I have ever had, you realise how hard it is to get anything done and how you need passion, tenacity and bloody mindedness to survive. I was the cabinet member responsible for Business Transformation, Customer Service and PR. I led the Councils Digital and Engagement Services with the sole aim of making Guildford the most technologically advanced council in Britain.In my time we implemented BYOD with Advanced Wireless that enabled Councillors to work on iPads with fully secure remote desktop capabilities, UCaaS and a Digital-By-Default Agenda. We implemented Web-Casting for all Council meetings to broadcast live online for viewingby anyone including the infirm, elderly or disabled electorate who would be otherwise unable to participate in the wider democratic process. My Digital Engagement Strategy included digital self service, WebChat, eForms and iReporting. We implemented 2 way interactive services on our Web IP-TV platform allowing full public participation in any and all council meetings through Voice, Video, Web Chat and or Social Media.We implement Microsoft 365 with active Skype4Business (MS Teams) for Presence, IM and Collaborative workings, fully integrated with the existing Mitel MCD Telephony Platform, CCaaS contact centre for Omni-Channel Contact Centre and Active Visual-IVR acting as our first Guildford Mobile-App which allowed traffic awareness, car parking and payment services.

In this role, I went back into People-Management where I ran the UK Sales team. This was a whirlwind of learning, training and encouraging which resulted in the team having their best years ever. The culmination of these efforts created over 40%YoY growth, the first UK partnership with 8x8, winning a variety of Industry Awards for the first time ever and resulted in a successful exit of the owners to the Kyocera corporation for over £60m.

Having 2 very young children under 2 years old at this point made me take a hard look at the way I was working, the crazy hours and the endless travel. As a result I took a contract with PC1 who were keen to pivot from a traditional Genesys only partner into becoming accredited on some other venders CCaaS solutions.We implemented some best in class methodolgies, became the fastest ever Cisco ATP accredited contact centre player and designed and deployed award winning solutions including the incredible solution at The NSPCC/ChildLine.

I joined CCT (Call Centre Technologies) to sell enterprise Avaya contact centre solutions into the Banking/Leasing and Insurance space. My 1st day was the day that the acquisition by Capita was announced and so we became Capita that week.I loved being back in the Enterprise space and during this time I designed and sold some of the most cutting edge and award winning Contact Centre solutions in Europe. I loved being involved in the bleeding edge of CCaaS environments and the experience of having a great team and open customers became the base level I have chased in my career ever since.

This was a bad move for me. I followed my manager from my previous role to join them at Block selling Cisco solutions spanning LAN/WAN/DC and Wi-Fi.After getting accredited on all the technology, it was clear that the culture of this very small owner run business was not a great fit for me and I left to rejoin the world of traditional contact centres, CCaaS and solution led sales.

This role was a cross vertical new business role selling Unified Communications solutions. I had to learn all about Fixed Mobile Convergence or as its now known taking landline calls on your mobile. Sorting the nuances of mobile phone recording for the Legal and Financial Sector was also a challenge that we had to overcome on more than one occasion.

Having worked in contact centres and customer service as an agent, selling the benefit of cheaper contact packages with brands like Vodafone and O2 was a great step into this space.Thankfully I was quite good at it and using my cold-calling and relationship skills I was able to become one of the top performers. I then wanted to move from a commodity sale to a solution which led me into the software world

My move back into the world of finance which was caught short when a little thing called the credit crunch happened. This at first was a very scary time, however it did lead me back into the Tech sector where I have worked ever since.

After being a road warrior doing 20000 miles per year for years, I got caught speeding one time too many I lost my drivers license for 3 months. This led me to a recruitment company to find me a new role which ended up being with them. This role gave me a whole new set of skills, understanding of the technology sector that I was now recruiting for and it even introduced me to my future ex-wife.

My 1st role being formally trained on how to stand on a stage and present to audiences on why they should explore a new area of business. My manager was a former stand-up comedian so it was a skill that I have utilised ever since.

Another road warrior position where I made the move into commercial finance rather than just retail banking. I definitely became an expert on which service stations had the best snacks and facilities.

I spent most of my time driving along the M3 corridor promoting financial products to 300 IFA's and Mortgage Brokers. The rest of the time I would be presenting to hundreds of people at various events or cold calling them to get them to attend the next one.I was also part of the team that sold websites to brokers and the team that built the worlds first mobile banking app that appeared on Nokia and Blackberry back in the days of WaP internet.