Murray J. Anderson Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Driver: Inspect bus, remedy and record any minor issues corrected, document and report any major issues that require mechanical attention, complete Vehicle Operations Logbook accordingly.Operate bus in compliance with SOUTHLAND’s “Safely Home” guidelines as well as all applicable provincial and federal Commercial Driving Statutes and Regulations.Ensure compliance with Hours-of-Service legislation through meticulous daily recording of all work-related activities.Record and report weekly mileages, fuel consumption, student attendance.Courteous, timely, and safe transportation of school children and charter passengers to and from multiple destinations within the greater Calgary area.Dispatcher: Dispatch drivers according to established schedules, arrange absence coverage, co-ordinate the activities of floater drivers, track and assign buses using computer dispatching software and 2-way radio communications.Communicate with schools and parents through inbound and outbound phone calls and e-mails as well as posting any delays or issues via the internet.Advise drivers of route changes and traffic problems such as construction, accidents, congestion, weather conditions, and other relevant informationRespond to requests for emergency assistance or mechanical road service and contact internal safety team, police, ambulances, fire department, and tow-trucks as required by the situation at hand.Audit Vehicle Operations Logbooks and driver Hours-of-Service records; advise, educate, and correct drivers as necessary when errors are encountered in these legal documents.

Calgary, Canada Area

Reporting to the Director of Services, was responsible and accountable for all aspects of dining operations and service delivery within nine of Silvera’s supportive living communities and one independent living community. Provided directional leadership and support to a team of two service coordinators and ten community supervisors to ensure consistent quality in ordering, preparation, and food presentation by a staff of two hundred employees serving more than nine hundred Silvera residents.Evaluated and revised core menu, identified ongoing training needs of dining services staff, coordinated orientation and training initiatives related to safety, sanitation, and equipment use within each community to ensure Silvera remained compliant with all relevant provincially / federally regulated Seniors Housing and Care operational standards.Responsible for designing, implementing, and ensuring compliance with dining program guidelines that supported Silvera’s purpose, values, and strategic imperatives. Managed all aspects of multi-million dollar departmental budget to ensure top tier service delivery while mindful of Silvera’s status as a not for profit agency that was responsible to multiple levels of governmental oversight with regards to funding and expenditures.Member of Silvera’s Covid-19 Pandemic emergency management team which included planning and implementing dining service’s nimble and efficient operational response to accommodate rapidly changing AHS guidelines as the Pandemic developed and best practices for mitigating Covid-19 risk were identified and communicated by multiple agencies.

Calgary, Ab

Practicum required as part of Management & Leadership Skills course.Participated in all facets of the daily operation of a commercial kitchen responsible for delivering cafeteria style meal services to between 100 and 300 employees (depending on assigned location).

Calgary, Canada Area

As a member of the Sysco Calgary Merchandising Team I worked closely with Brokers and Vendors to ensure that the Sysco Sales Teams had the right products - at the right time and at the right price - to best serve our Client's needs. Responsible for seeking out and analyzing new products & new vendors as to local market suitability, managing product mix to maximize corporate margins, resolving vendor & client concerns, coordinating new vendor logistics for five of eleven product categories, and negotiating vendor rebate programs for Sysco Western Canada.

Calgary, Canada Area

As a member of the Sysco Calgary Merchandising Team, I was researching & listing new products, assisting Marketing Associates with product information and application knowledge, coordinating timely procurement of special order items, resolving equipment & smallwares delivery chain issues, and coordinating Vendor product returns.

Kananaskis, Ab

Responsible for preparing, maintaining, and tearing down a weekend & holiday full service hot breakfast buffet in a remote Resort Hotel. Other "first on duty" tasks included preparing the heart of house primary service line prior to arrival of the breakfast cook and managing the front of house Guest experience prior to the arrival of service staff. | P/T Weekend & Statutory Holiday Position |

Peace River, Ab

All facets of daily operations of a Catering company that provided personal & corporate catering as well as kitchen & room attendant services for remote location Oil & Gas Industry camps. In addition to duties noted in Consulting Chef role, was also responsible for employee training, maintaining service standards, and ensuring client satisfaction. | Short Term F/T Contract Role |

Peace River, Ab

Assisted with seasonal facility start-ups & shut downs, menu planning, purchasing, cost controls, and food production.Played a decisive role in Whitemud Catering winning the Food & Beverage contract to provide hot breakfasts and dinners plus bagged lunches for the 2010 Alberta Summer Games, an event which required approximately 40,000 meal services over a one week period. | P/T Consultant Role |

Peace River, Ab, Canada

Responsible for all facets of daily hotel operations including, but not limited to recruiting, scheduling, training, payroll, accounts payable & receivable, asset acquisition & management, corporate client relationship building, respond to Guest concerns, and enhance community & public relations. Coordinated $250,000 of renovations that saw 29 rooms completely gutted and then rebuilt with new carpet, paint, furniture & décor and 43 rooms upgraded to install energy efficient Package Terminal Air Conditioning systems.Managed operational recovery and $400,000 facilities rebuild after a fire destroyed the laundry room and severely damaged the maintenance workshops and several Guest units. | Contract Role |

Edmonton, Canada Area

As a member of the Sysco Edmonton Street Sales Team, I operated in a self-directed work environment with the full support of a broad spectrum of product and sales specialists located in the Edmonton offices.I provided food, equipment, culinary consulting services, and business support to a variety of restaurant & food service outlet Clients within my assigned sales territory of the Peace Region* in Northern Alberta. (* Peace River, St. Isidore, Nampa, Weberville, Grimshaw, Berwyn, Brownvale, Whitelaw, Bluesky, Fairview, Hines Creek, and Worsley.)Received recognition for several sales achievements resulting from effort devoted to both in house product promotions and vendor sponsored product promotions.Assisted a hotel client with opening of two food service outlets (family restaurant & cocktail lounge) in a new facility. Coordinated initial set up of kitchen service stations and trained staff in use / maintenance of new equipment. Supervised receiving of initial Sysco orders to ensure proper product handling and stock control training was in place. Engineered a custom menu, produced menus, instructed culinary staff in preparation of menu items and created a photo-illustrated plating / portion guide for future reference.

Peace River, Ab, Canada

Leading a team of six outlet managers and supervisors and a staff that numbered between thirty-five and fifty people depending upon the season.Responsible for all day-to-day Food & Beverage operations at a three-and-a-half star hotel with a Smitty's franchise, a traditional English Pub, multiple Conference / Banquet facilities, and an outside Catering service.Because of the remote location, recruiting staff routinely included remote interviews, arranging transportation and accommodation for new employees, and then assisting outlet managers & supervisors with training these new team members.Ensured that all Smitty's Corporate standards and guidelines were implemented in a timely and cost-effective manner and then strictly followed by the appropriate team members.Designed & implemented inventory and asset control systems to analyze, establish, monitor & maintain acceptable profit margin levels. Routinely evaluated and engineered Pub, Banquet, and Catering menus to ensure a popular menu mix and desirable returns on Food and Labour Costs.Once spent almost 36 hours straight performing a full Micros 3700™ Point-of-Sale system recovery after hard drive crash that left all of our food & beverage outlets with no POS and no back up files to assist with a proper recovery. As a result of this experience, I took on responsibility for maintaining all critical hotel computer systems by performing a full technology audit that lead to routine preventative maintenance being scheduled for all systems and instituted daily data back-ups minimize the fiscal risk associated with any future hardware failures.

North Vancouver, Bc

General day-to-day operation of The Seymour Café (a 250 seat line service cafeteria), The Rock Chute (a 94 seat licensed family restaurant), Ole's Express & The Seymour Kids Café (two express service coffee & snack outlets), and coordinating any special or media events requiring catering services.Managerial duties included hiring, training, scheduling, and direction of supervisory staff, all back-of-house kitchen staff, and front-of-house guest service staff.Operational duties included ensuring quality control of all food products prepared and served. Was responsible for ordering, receiving, and monitoring/controlling use of all non-alcoholic inventories.Accomplishments include: Designed and produced Rock Chute Menus, Table Talkers and related menu instructions for training Cooks. Prepared critical resource documents such as Food and Beverage Employee Training Manual, HACCP Food Safety Plan, and Equipment Operation & Cleaning Instruction Sheets.Minimized the seasonal training budget by achieving a returning staff rate of over 60% (a record for both Food & Beverage and all resort departments requiring ten or more team members).Implemented a Windows based, touch-screen POS system (PixelPoint) in The Rock Chute. Participated in product selection process, assisted with physical installation, and took lead role in programming database and maintaining the user interfaces.Streamlined the scheduling process through the creation of a staff schedule website and the use of E-Mail to coordinate staff requests for shift changes or time off.Redesigned the inventory and ordering system to limit over-ordering and spoilage waste while drastically reducing occurrences (compared to previous years) of menu items being "86'ed" due to a lack of stock. | 2002, 2003, 2004 Winter Seasonal |

North Vancouver, Bc

Park Facility Operator (PFO) responsibilities: Resident Manager/Park Warden for Brandywine Falls Provincial Park/Garibaldi Provincial Park trailheads (2004 Summer Season) and Porteau Cove Provincial Marine Park (2003 Summer Season).Managerial duties included scheduling & assigning Guest reservations, collection of park user fees, monitoring and servicing electronic parking ticket dispensers, and timely completion of administrative paperwork mandated by BC Parks.Operational duties included responding to Guest inquiries about the parks and BC Tourism in general, ensuring Guest safety, and general park facilities maintenance and repairs.Critical Incidents Manager responsibilities included responding to, or coordinating a response to, and documenting any emergency incidents that occurred within the nine BC Provincial Parks operated by Sea To Sky Park Services. On call position that required 24 / 7 accessibility and ability to travel the Sea-to-Sky corridor between Keats Island (in Howe Sound off Horseshoe Bay) and Birkenhead Lake (90 Km North of Whistler). | 2003 & 2004 Summer Seasonal |

Introduction To Ics, Incident Command Systems

ICS I-100 (Introduction to Incident Command Systems)

Capm (Certified Associate Of Project Management), Project Management, Candidate/Student - Certification Expected November 2019

Completed the prerequisite 26 Professional Development Units in July 2019 with a 99.3% average and considering challenging the CAPM exam.

Management & Leadership Skills, Human Resources Management/Personnel Administration, General

12 week program designed to develop and enhance management and leadership skills.

Swimming Pool Operator Level I, Parks, Recreation And Leisure Studies, Operators Certification - October 2010

Certification workshop provided a rigorous in-class and hands-on experience for those involved in swimming pool management operations.

Customer Service Management

February 2007: Video Lottery Terminal Customer Service Certification May 2007: Alberta Server Intervention Programme Certificate

Rooms Division Management - Certificate Of Specialization, Hotel/Motel Administration/Management

February 2003: Supervision in the Hospitality Industry Certificate 93% (Honours) December 2002: Understanding Hospitality Law Certificate.

Hotel & Resort Business Management Diploma, Hospitality Administration/Management, 88% - Achieved Honours (90%+) In 8 Of 14 Study Units

A 10 month high intensity program focused on key areas of the Hotel and Resort Management industry including Hospitality Marketing.

Increasing The Appreciation Of Travel For Disabled Clients, Tourism And Travel Services Management, Certificate - March 2003

By providing a service level that welcomes and accommodates guests with special requirements you can offer a more engaging guest.

Superhost - Service Across Cultures, Tourism And Travel Services Management, Certificate - March 2003

How to better provide an inclusive experience to different generations, ethnic or language backgrounds, and LGBTQ/2S guests.