Jon Murray Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Responsible for all design and delivery elements of Customer Contact Center and Support Team initial and recurrent training programs with a focus on continuous improvement.
• Maintain all CCC training programs in accordance with all internal and external standards, policies, procedures and regulatory requirements. Complete updates as necessary to ensure continuous compliance.
• Act as a SME and cross-functional stakeholder on behalf of the Customer Contact Center and provide testing and documentation support for new enhancements and initiatives
• Responsible for the maintenance of knowledge management resources in support of training programs and day-to-day operations.
• Participate in the implementation, monitoring and standardization of existing and new training and standards.
• Provide troubleshooting support for Customer Contact Center Leadership and support teams as required;

Calgary, Alberta, Canada

Complete high level function support for our Commercial team, VIP/Executive Desk, Frontline Support, Travel Agents, Oxygen Requests, Medical booking, Groups, Conventions and Inclusive Tours, and Sales and Marketing Redemptions.

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

- Team management and coaching, scheduling, payroll, kronos, and inventory managment.- Oversaw the training and implementation of a new cash balancing system.- Member of the OHS team conducting store safety audits and investigations.

Calgary, Canada Area

- Onboard service and brand ambassador who is in charge of passenger safety, service, and comfort. - Daily use of multitasking and organizational skills in a fast paced and dynamic workplace. - Responsible for on board compliance with Transport Canada and R1 Airlines SOP’s. - Participated in the development of a new Crew Resource Management program and.

Calgary, Canada Area

Short Term Contract - Developed and managed a government funded travel resource service to arriving passengers. - Implemented a customer service and sales program and facilitated various training sessions. - Completed weekly and monthly reports for the Government of Alberta’s marketing program. - Facilitated weekly and monthly meetings, completed staff.

- Worked as a member of the Terminal Integration Project team for the new YYC International Terminal- Helped to design, develop, and deliver aviation based training programs.- Trained new net systems and process changes to various airlines, ground handlers, airport employees, stakeholders, and trades. - Acted as an Airport Duty Manager Liaison during.

Calgary, Alberta, Canada

- Ensure onboard compliance with Transport Canada and Enerjet’s SOP’s.- Perform safety related duties in accordance with company policies including safety demonstrations,in-flight service, medical emergencies, and customer service.- Conduct pre-flight briefings with the flight team covering a wide range of security, emergency, medical, and safety related.

Calgary, Alberta, Canada

- Coordinated ground side activities for daily arriving and departing flights (fueling, catering, cargo, baggage, weight and balance, customs etc.)- Responsible for the development and implementation of new local procedures related to the operations department. - Trained support agents in the new Airline Operation Centre and various other administrative.

America's

- Coordinated ground side logistics including catering, fuel orders, and aircraft loading instructions forweight and balance.- Supervised the arrival, unloading/loading, and departure of the aircraft under strict time constraints.- Completed audits pertaining to the safety of the aircraft.- Performed front-line customer service duties (Check-in, baggage.

Toronto, Ontario, Canada

Short term Contract - Responsible for cabin activities and service.- Ensured the safety and comfort of passengers and crew.- Conducted preflight briefings, performance reviews, and disciplinary hearings.- Compiled reports that included daily cash and credit card sales, flight and safety incidents, and disciplinary writeups.

Aircraft Accident Investigation, Aeronautics/Aviation/Aerospace Science And Technology, General

Regulatory foundations of accident investigation and investigative techniques specific to major accident investigations.

Education record

General undergraduate studies

Associate Of Arts And Sciences (Aas), Physics

High School Diploma

Aviation

Pilot License

Aviation

Flight Training