Murrey Sheppard Email & Phone Number

Designing, operating and ensuring ongoing reliability of critical IT systems and server infrastructure for over 4000 users.Full lifecycle support of Windows Server 2008, 2008 R2, 2016, 2019 and 2022Exchange On-Premise & Exchange OnlineMicrosoft 365, including Intune (MEM), InTune, and Microsoft DefenderDeployment, maintenance and support of ESXi and vCenter 6.x and 7.xVeeam Backup and ReplicationSupporting SCCM, including packaging and rolloutFull lifecycle support of HP server infrastructure, including ProLiant, Nimble and 3PAR

Portsmouth, United Kingdom

• Provide 1st line and 2nd line, remote and onsite support for issues raised by customers working to SLA thresholds.• Raising incidents, service requests, changes, and problems using the service desk gathering appropriate detail to aid troubleshooting and resolution.• Taking ownership of problems and ensure that they are resolved and the customer is kept in the loop.• Remotely support customers with any aspect of their IT systems and where required make onsite visits to ensure problems are resolved.• Setting up, deploy and maintain IT equipment at customer sites from switches, routers, and firewalls through to PCs, mobile devices, servers and Virtualized environments.• Liaise with 3rd party support suppliers and manufacturers as and when required to solve the problem.• Setting up, deploy and maintain VOIP Solutions, this included managing migrations to VOIP from start to finish.

Whiteley, Hampshire

• Working for an MSP within small team, keeping to SLA’s of the ticket queue.• (First year) Rolling out, working with and developing MAX Remote Management (formally known as GFI).• (Second year) Rolling out, working with and developing N-Able.• Working within Connect Wise.• Using GoToAssist for one off system connections• Building, monitoring and managing clients Microsoft servers ranging from server 2008 to 2012.• Managing Apple OS X based clients (OS X Server, OS X Workstations, OS X VPN and IOS), This included building a new OS X domain and creating at OS X Server within an ESXI Host.• Managing ESXI Hosts for multiple clients (Creating Virtual servers, Clients and monitoring backups from VEAM).• Office 365 management and migration.• Building VOIP systems (Gradwell and VIP VOIP).• Supporting VOIP Systems after installation.• Fibre and ADSL setup on new lines.• Many other skills developed from working 1st, 2nd and 3rd Line support for a MSP.

Information Technology, Level 3 Extended Diploma

Education record