Sheikh Mursaleen Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Bengaluru, Karnataka, India

- Demonstrate Catchpoint solutions for prospects/up-sells, both onsite and remotely- Identify and develop Pre-sales/trial plan for prospective customers and demonstrate implementation based on customer needs- Identify client usage/adoption gaps as opportunities to educate the client and assist in the up-sell process alongside Sales & Client Success- Write and deliver excellent presentations; both business and technical focused- Work closely with product management in identifying customer needs and requirements, and validate future feature designs- Assist in Client renewal by identifying consumption gaps and educating the customer on performance issues and/or availability issues on the monitored Applications/Infrastructure.- Help enterprise customers manage their application performance by providing adequate monitoring strategy and consulting on performance data.- Help customers optimize and benchmark CDN/DNS/SSL strategy by setting up monitoring for different levels of CDN/DNS/SSL architecture.- Experience in monitoring different application categories for our enterprise clients (SaaS based, eCommerce, Fin-tech, Media etc).- Well known to browser based automation/scripting (using selenium framework).- Monitoring Network Inside-Out & Outside-In using the Network monitoring capabilities (BGP monitoring, Trace-route, Endpoint monitoring).- Monitoring APIs in production (Backbone/Last-mile/Cloud Servers) and pre-production (On Prem Windows/Linux servers).- Part of dedicated customer success team for clients, help sales team in product renewal/presales/up-sell process.- Known to multiple testing/logging/diagnostic tools like Postman, Wireshark, WPT, Fiddler, Charles proxy etc.

Bangalore

-Responsible for handling assigned territory and generating a revenue stream by selling Tier 1 Security Software Solutions to the potential clients.-In coordination with Pre-sales, organized demo and solution POCs, workshops for top-notch cloud application softwares like Global VPN Client, GMS, Analyzer, SonicWall Mobile Connect and Net Extender.-Design and deployment Network Security solutions such as Content Filtering, Application Control, Access Control, Intrusion Prevention, Gateway Anti Virus and Web traffic analysis in the real-time environment.-Reviewing information security policies, incident response plans, change management, vulnerability management, patch management policies, as they apply to various facets of the infrastructure in scope.-Draft technical manuals, installation manuals, installation progress updates, and incident response plans in order to enhance system security documentation.-Presenting, Demonstrating and Educating clients regarding the products and services we offer.-Providing technical advice to customers on all installation and usage aspects both pre as well as post sales-Firewall OS upgrades, High Availability maintenance and performing box health checks. -Ensure that the work performed meets the performance and quality within the acceptable business standards and meet the customer commitments while working with the Higher Level Technical Support team members as needed.

Bangalore

- Responsible for providing technical analysis across Sonic Wall product lines.- Handle escalations and mentor teams.- Manage and monitor lab replications.- Publish knowledge base articles on various technologies including resolutions and workarounds.- Prepare technical reports (weekly/monthly) for review by upper management.- Deliver technical presentations based on newly added features and upgrades.- Designed, configured, troubleshot various Security Appliances.- Presenting, Demonstrating and Educating clients regarding the products and services we offer.

Master Of Business Administration - Mba, Information Technology, 81%

Btech, Computer Science, 71%

Associate’S Degree, Non-Medical And It, 72%

High School, English, Urdu, Science: Physics, Chemistry And Biology, Social Studies:History, Civics And Geography, 85%