SUMMARY A self-motivated operations manager collaborates with consultants, area leaders, and employees to streamline and strengthen processes while controlling costs. Highly organized and detail-oriented, with a solid record of accomplishment in meeting and exceeding business targets. Possesses in-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. A self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Dedicated and organized Operations Manager with over 15 years of experience using proven planning and support initiatives to cut costs, streamline operations, and increase productivity. Decisive and resourceful team builder versed in sales, management, and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. SKILLS • Proficient in IDS and PRISM billing software• Bartending (mixology) and flair at work• Computer skills• Data Analysis• Document Control• Marketing• Inventory Management• Labor Relations• Production• P&L Management• Health and safety compliance• Organizational Management• Program Administration• Performance reporting• Process Improvement• Performance monitoring• Workflow Optimization• Business Development• Contract Management• Financial Management• Business Planning• Maintenance Planning• Incidents management• Customer Service • Customer Retention• Purchasing and procurement• Workforce training• Solutions Development• Product Management• Client Relationships• Finance background• Staff Development• On boarding and Orientation• Mergers and acquisitions knowledge• Expense Reports• Project Leadership• Cost Reduction• Operations Monitoring• Market research, forecasting, and analysis• Vendor Sourcing• Staff Training• Staff Management• Business and Operations Management• Inventory Control• Operations Management• Decision-Making• Performance Management..
Kingcraft Restaurant Private Limited
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Operations ManagerKingcraft Restaurant Private Limited May 2022 - PresentMumbai, Maharashtra, IndiaSAME PLACE SAME TIME, Andheri West, Mumbai, INDIA• Led a team of 85 staff members in daily operations, marketing, guest relations, and promotions on digital platforms. Also responsible for event planning, vendor management, menu planning, outlet hygiene, and other maintenance-related work. Maintained good relationships with the excise department, local police, and BMC. Managed accounts and monthly ledgers for vendors and handled HR-related work. Controlled costs and oversaw production of food and beverage services and maintenance.Accomplishments:- Implemented strategies to improve guest satisfaction scores, resulting in an 80% increase in positive reviews.- Assessed employee development needs and provided feedback on their progress towards meeting goals.- Provided technical expertise in designing and implementing automated systems used in the operations department.- Resolved customer complaints promptly while ensuring customer satisfaction remains at optimal levels.- Directed day-to-day operations by spearheading the short-term and long-term strategies to achieve business plan and profitability goals.- Managed scheduling, training, and inventory control.- Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.- Implemented policies and standard operating procedures and managed quality, customer service, and - Addressed customer concerns with suitable solutions.- Delivered positive customer experiences by implementing effective quality assurance practices.- Identified areas of deficiency and performed root-cause analysis to solve problems.- Presented performance and productivity reports to supervisors.- Connected with clients and developed strategies to achieve sales and customer service goals.- Tracked and replenished inventory to maintain par levels.- Oversaw financial management, budget management, accounting, and payroll activities.
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Restaurant ManagerHarry'S Singapore Nov 2015 - Nov 2023Mumbai, Maharashtra, IndiaDuties And Responsibilities:• Reporting and answerable to General Manager• Training staff • Total responsibilities for smooth operation of restaurant.• Daily duty allocation of bar tenders and staff• Responsible for costing of service bar and restaurant • Responsible for daily liquor stock inventory and answerable for shortage and excess stock • Responsible for monthly indenting liquor from KSBCL.• Maintaining all bar records.• Sale promotion .and increase in the footfall.• Maintaining guest data base • Daily briefing. daily log, cover analysis, ccg reports, guest comments and other reports• Creation of cocktails and mock tails • Maintaining all the excise, traffic local police etc...• Prepare monthly food and beverage report and drawing the comparison graph every month, year.• Conducts cost reduction/minimization studies, keeping in mind the cost factor set by the moment and allocating the kots, bots.. Overall responsible for the F&B operations of the project and to ascertain the food quality, food hygiene and deliver top class service.• Ensure proper training to the Sub-ordinates for the improvement of their knowledge and maintain professionalism.• Manpower planning and scheduling, through staff rotations and periodical transfers.• Follow-up the recipes and preparation methods with proper garnishes required for the production of the items listed in the menu with the assistance of f & b controller.• Interaction with GM and maintaining a high level of professional appearance demeanour ethics and image of self and Sub-ordinates.• Implementing corporate sales promotion program and implementing local sales promotions in the f&b department.• Organize the staff meeting regularly and entrusting their responsibilities.• Oversee the outsourced contract and f&b tie-ups.• Maintaining warm Hospitality with the guest & hence maintaining the healthy relations. -
Assistant ManagerSocial, Church Street Apr 2014 - May 2015BangaloreDuties And Responsibilities:• Reporting and answerable to F and B Manager• Training staff • Total responsibilities for smooth operation of restaurant.• Daily duty allocation of bar tenders and staff• Responsible for cleanliness service bar and restaurant • Responsible for daily liquor stock inventory and answerable for shortage and excess stock • Responsible for monthly stock taking• Maintaining all bar records• Sale promotion • Maintaining guest data base • Daily briefing. daily log, cover analysis, ccg reports, guest comments and other reports• Creation of cocktails and mock tails
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Assistant Food And Beverage ManagerHotel Elite Aug 2011 - Mar 2014BangaloreDuties And Responsibilities:• Reporting and answerable to F and B Manager• Training staff • Total responsibilities for smooth operation of restaurant.• Total responsibilities for banquet operation.• Total responsibilities for night club .• Daily duty allocation of bar tenders and staff• Responsible for cleanliness service bar and restaurant • Responsible for daily liquor stock inventory and answerable for shortage and excess stock • Responsible for monthly stock taking• Maintaining all bar records• Sale promotion • Maintaining guest data base • Daily briefing. daily log, cover analysis, ccg reports, guest comments and other reports• Creation of cocktails and mock tails • Having ultimate responsibility for the overall operation of the hotel. Also in charge of delivering results exceed guest satisfaction and financial performance objectives. • Establishing priorities consistent with the hotels objectives. • Administering and enforcing hotel policies and procedures.• Resolving customer complaints in a timely and professional matter.• Building strong relationships with companies that supply the hotel. • Developing relationships with the local business community. • Helping to develop management talent by acting as a mentor to supervisors and team leaders. • Offering support and guidance to junior team members. • Promoting hotel services and facilities to guests at every opportunity. -
Bar SupervisorTouch Club (Solitataire Food And Beverages Private Limited) Aug 2010 - Aug 2011Bangalore• Reporting to F and B Manager• Responsible for new staff induction• Total responsibilities for smooth operation of Bar • Maintaining daily stock control and weekly audit . • Making monthly statement report.• Making bar inventory sheets including excise book daily basis. • Daily inventory report of the Bar • Maintain the bar stock • Daily duty allocation of staff .• Daily briefing ,staff grooming • Training on up selling skills for cocktail and other drinks .• Responsible monthly ccg stock inventory• Responsible for departmental purchase indent• Responsible for any damage in the bar • Good Pubic relation for increasing foot fall• Responsible for the smooth running of the Bar & its business performance.• Maintaining high standers of spirits & wines .food, service, health and safety and helping to deliver best Service to customers at all times.• Inspiring bar staff to deliver prompt, friendly and efficient service at all the times.• Providing day-to-day support to the Retail Area Manager.• Daily stock control and full weekly audit.• HR responsibilities including recruitment, training and developing of staff.• Organising the daily rota and duties.• Responsibility for management of brand standards, stock rotation & cashing up.• In-depth understand of measurements and weights of drink levels.• Making monthly statements & profitability reports for bar.• Making bar inventory sheets including Excise book in daily basis.
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CaptainSpaghetti Kitchen (Pan India Food Solutions Private Limited) Mar 2009 - Jul 2010BangaloreDuties and Responsibilities:• Reporting to F and B Manager• Total responsibilities for smooth operation of restaurant • Daily duty allocation of staff and hostess• Daily briefing • Training on up selling skills for captains and sr stewards • Daily log, daily sale analysis • Responsible for cover register and cover charges • Responsible for checking bills• Responsible monthly ccg stock inventory• Responsible for departmental purchase indent• Responsible for any damage in the restaurant • Handling guest complaints • Good Pubic relation for increasing foot fall• Check all the log Books and handovers of any previous day.• Check with managers for any update.• Check for the cleanliness of restaurant (BOH&FOH).• Check the ice cube machine is working and sanitized.• Water dispenser to be in working condition & at required temperature.• Update on the daily notice board.• Update the duty allocation of the primary and secondary responsibilities.• Staff lockers to be cleaned and organised.• Check all side stations, if it is followed as per side station check list.• Check all the glasses, tables and other surfaces are free form dust and debris.• Check if there are any maintenance issues related electrical equipment, furniture & other fixtures fixture.
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StewardBanana Beach Bar (Trikaya Hospitality Pvt.Ltd) Feb 2008 - Mar 2009Bangalore• Daily briefing ,staff grooming • Training on up selling skills for captains and sr stewards • Daily log, daily sale analysis , Responsible for housekeeping check list• Responsible for cover register • Responsible monthly ccg stock inventory• Responsible for departmental purchase indent• Responsible for any damage in the restaurant • Responsible for outdoor caterings• Good Pubic relation for increasing foot fall• Reporting to restaurant manager• Answerable to head waiter• Responsible for the smooth running of his assigned area• Meeting and greeting Guests and Escorting guests to their suits.• Offering menu and answering menu questions and reserving tables.• Assisting Steward as needed and taking measures to prevent and eliminate conflicts.• Taking care of guest .Anticipated and responded to all guests need and request in a timely and friendly manner.
Murshid Ali Skills
Murshid Ali Education Details
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Smt. K.G. Mittal Institute Of Management Information Technology And ResearchHotel, Motel, And Restaurant Management -
Hotel, Motel, And Restaurant Management
Frequently Asked Questions about Murshid Ali
What company does Murshid Ali work for?
Murshid Ali works for Kingcraft Restaurant Private Limited
What is Murshid Ali's role at the current company?
Murshid Ali's current role is OPERATIONS MANAGER.
What schools did Murshid Ali attend?
Murshid Ali attended Smt. K.g. Mittal Institute Of Management Information Technology And Research, Yashwantrao Chavan Maharashtra Open University.
What skills is Murshid Ali known for?
Murshid Ali has skills like Restaurant Management, Customer Service, Hospitality Management, Food And Beverage, Event Management, Teamwork, Planning And Organization Skills, Excellent Innovative Ideas In Cocktails And Mocktails Making, Juggling And Enterain Guest, Operating Systems, Employee Training, Operations Management.
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Murshid Ali
Digital Marketing Executive |Seo| |Smm| Website Creation | Meta Ads| & Boosting Brand Visibility And Driving Online Success With Innovative StrategiesWayanad -
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Murshid Ali
Pre-Final Year Student At Netaji Subhas University Of Technology | C | C++ | Dsa | Web Development | Seeking For InternshipDelhi, India
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