Responsible for Policies, Governance, Risk and Compliance (IT General Controls, NIST & PCI), Security Contracts Management, Product Assurance, Security Awareness and Training. July 2021 – January 2023: Previously was responsible for the Security Operations Centre, PCI Compliance and the wider Governance, Risk and Compliance Team.

A part-time adventure tour lead for Lupine Travel. Established in 2008, Lupine Travel are a niche, budget tour operator, running trips to over 60 countries. On average lead three or four tours a year for groups of 15 customers, destinations so far have included Iran, Sudan, Bhutan, Socotra, Timbuktu, Turkmenistan and Ethiopia.

Accountable for leading a Data Governance programme at Carnival UK, setting quality standards and driving a culture of compliance. Focused on managing data risks, embedding principles that increase data quality and maximising opportunities that arise from data.

Accountable for GDPR Compliance and Data Governance in Sainsbury’s Argos, Argos for Business, Argos Republic of Ireland and Habitat. In addition, responsible for the Group Third Party Assurance function and the PCI-DSS compliance programme across all payment channels. Worked with key organisational partners - Information Security, Digital, Marketing, HR, Stores and Contact Centre Operations to lead Data Strategy and ensure the safe and legal handling of the Group’s data. Notes & Achievements:• Established the Data Governance team in Argos in 2017 and with the leadership team, grew the Group Data Governance function from 7 to over 30 team members • With the Argos Data Protection Officer, delivered the GDPR plan and a set of controls to Argos, Habitat and the customer management centres• Member of the Data Governance Committee and Chaired the PCI Steering Group • Rolled out new Data Governance policies and training to Argos and Habitat colleagues• Set up and operationalised the new Privacy Team, to process Subject Access Requests for the Group • Led the Third Party Assurance team and external audits, to ensure all third parties process data safely and in line with expected standards • Responsible for the budget and programme of work for PCI-DSS compliance across all payment channels in the Group • Worked closely with the Data Analytics and Insights community to roll out Data Governance standards and derive further value from the Group’s data assets

Senior Consultant in the Telecommunications, Media and Technology sector. Worked on multiple transformation, data and regulatory projects (GDPR & MiFIDII) within the Telecommunications and Financial Services industries. Clients included: Goldman Sachs International, Civica, Sky, Virgin Media and MBNL.

Technology Partner for Retail, Digital, Indirect, Telesales, Base Management, Business Intelligence and Value Management at EE. Acted as an interface into Technology and managed business areas IT needs. Took business stakeholders’ strategic, commercial objectives and proactively fed business insight into IT, to ensure development and investment was aligned to the strategic roadmap and resources were optimised. • Consulted with business areas on their technology issues or development needs, to identify root causes and collaborated to develop the right solutions to deliver them • Enhanced visibility and collaboration between IT and business functions • Provided support across all IT areas, to ensure the Technology roadmap and commitments were delivered • Worked with a variety of stakeholders across EE and externally, to influence development with considerations of IT capabilities and supported business stakeholders to make informed decisions • Proactively identified areas of improvement and supported business operational and project requirements

Working in the PAYM Trading team, supported the creation of the acquisition volume and investment plan, phasing and prioritisation:• Channel and trading performance management • Annual and quarterly budgeting, channel target setting and interlock –to deliver key sales KPI’s• Working with value partners and finance to consolidate volume and investment inputs

In a process-orientated role, supported key transformation actions required to deliver initiatives in a timely, and effective manner: • Drove clear and effective business planning • Business process development and facilitation of team governance• Engagement with key stakeholders on projects • Roadmap co-ordination: ensured priorities are aligned internally and created action plans for delivery in order to meet commercial objectives • Development of management presentations and preparation of quarterly business reports • Performance monitoring: track projects in progress and report regular status updates

Experienced in:• Process Improvement within Financial Services • Customer Journey Analysis, particularly impact analysis in servicing customers • Operating Models – development of post-merger models• Gap alignment - for the production of To-Be solutionsHeld responsibilities in (Retail Banking) branch change management strategy. Developed technological solutions in customer services e.g. cash machine functionality in other languages.Analysed customer journeys in Retail Banking during periods of change and developed actions to minimise impact. Stakeholder management - reported directly to the client with minimal Accenture support and was responsible for managing several client stakeholder relationships. Contributed to requirements gathering, production of As-Is/ To-Be models and project plans.Extracurricular – key point of contact and held responsibilities in Banking Training. Helped organise training sessions for the banking community on topics such as the fundamentals of banking, corporate banking, credit cards and mortgages. Organised all logistical elements, monitored the success of sessions and carried out reporting for leadership to meet regional training targets.

A competitve graduate programme for a legal services company involving international travel and assignments across Intellectual Property (IP) departments. Learnt and applied best practice PRINCE2 project management methodology to process improvement projects in Patent Operations.

Civil Service internship - providing analytical support and carrying out impact assessments for economists and senior analysts as part of government policy development.