Starbucks Team Lead
Bakersfield, California, United States
• Knowledge of guest service fundamentals and experience building a guest first culture with team members. • Knowledge of food and beverage business fundamentals such as department sales trends, freshness and quality, inventory management, guest shopping patterns, and pricing and promotional strategies. • Skilled in planning daily/weekly workload to support business priorities and deliver sales goals. • Experience in leading team of hourly team members which included interviewing, developing, coaching, evaluating, and retaining talent. • Understood sales goals, weekly workload, and plan food transitions, revisions, sales plans, sampling, promotions, and price change workload. • Worked a schedule that aligns to guest and business needs, which included early morning, evening, overnight shifts, and weekends. • Assessed food areas, production areas, dining spaces, and merchandising spaces, to ensure food safety and proper inventory levels. • Validated and followed up on experts’ progress against department checklists and routines.• Lead team to uphold and maintain all Starbucks and Pizza Hut Brand Standards and production specifications. • Fostered a productive relationship with Starbucks District Manager and attended in-store planning and business meetings and follow-up on key takeaways from their time when visiting the location. • Ensured proper execution on all food safety standards and cleaning routines.• Ensured accurate in-stocks by placing store-initiated orders according to best practices. • Expected and enabled experts to stay up to date on relevant trends and products. • Evaluated and recommended candidates for open positions and developed a guest-oriented team. • Lead team onboarding, learning, and close knowledge and skill gaps through training and experiences. • Established clear goals and expectations and held team members accountable to expectations.