Ali Mursit Ozkir Email & Phone Number

Manavgat, Antalya, Turkey

Oversee the day-to-day operations of a luxurious 5-star resort hotel with 508 rooms.Coordinate and manage budgets of opex and capex to optimize resources and control expenditures.Review daily revenue reports, labor reports, and monthly profit and loss statements.Assess financial objectives, projections, and budgets to motivate and enhance financial results.Ensure adherence to financial guidelines, maximizing profits and minimizing expenses.Cultivate a culture of… Show more Oversee the day-to-day operations of a luxurious 5-star resort hotel with 508 rooms.Coordinate and manage budgets of opex and capex to optimize resources and control expenditures.Review daily revenue reports, labor reports, and monthly profit and loss statements.Assess financial objectives, projections, and budgets to motivate and enhance financial results.Ensure adherence to financial guidelines, maximizing profits and minimizing expenses.Cultivate a culture of transparent communication to foster employee dedication.Lead and supervise staff on a daily basis, providing guidance to the executive team.Aid in the recruitment of top-performing leaders to support the human resources department.Craft unforgettable experiences for guests, ensuring high customer satisfaction standards.Expand customer relationships through sales visits, promotions, and workshops.Maintain a positive online reputation through focused customer communication platforms. Show less

Side, Antalya

Manage the entire operation of this luxurious 5-star resort hotel with 508 rooms. Lead and supervise the staff on a daily basis. Assess financial objectives, projections, and budgets to motivate and enhance financial results. Cultivate a culture of transparent communication to foster employee dedication. Aid in the recruitment of top-performing leaders in operational roles to support the human resources department. Provide guidance to the executive team and maximize employee involvement… Show more Manage the entire operation of this luxurious 5-star resort hotel with 508 rooms. Lead and supervise the staff on a daily basis. Assess financial objectives, projections, and budgets to motivate and enhance financial results. Cultivate a culture of transparent communication to foster employee dedication. Aid in the recruitment of top-performing leaders in operational roles to support the human resources department. Provide guidance to the executive team and maximize employee involvement. Guarantee adherence to legal and regulatory obligations. Expand customer relationships through sales visits, promotions, and workshops. Craft unforgettable experiences for our guests. Maintain a positive online reputation through focused customer communication platforms.●Recognized as the 13th winner of the Best of the Best hotels in the world according to TripAdvisor in 2023. This prestigious accolade is awarded to fewer than 1% of TripAdvisor's 8 million listings, signifying the highest level of excellence in hospitality.●Led a multidisciplinary team of 20 individuals in spearheading the first and only government-sponsored brand development program for Voyage Brand. Together, we worked to enhance product excellence, operational excellence, customer engagement, innovation, and the number of new products and services. This collaborative effort resulted in the program being accredited as the Turquality Support Program by the Ministry of Economy in 2022.●Led a team for mobile application development, achieving a 65% increase in session length and a 200% increase in open rate in 2021.●Redesigned the customer journey, improving front-stage and backstage activities, resulting in an increase in TripAdvisor traveler ranking from 16th to 4th in the Antalya province in 2020.●Reshaped guest interactions and increased in-house customer touchpoints by 59% in 2019.●Reduced the complaint rate from 11% in 2018 to 6.6% in 2019. Show less

Side, Antalya

Facilitated the alignment among departments and operational strategy in line with the company's overall business strategy, maximized financial performance and guest satisfaction. Restructured team communication channels and fostered a culture of innovation. Identified and assessed operational hurdles, implementing preventative measures. Addressed all complaints to ensure resolution acceptance. Provided coaching to front-line employees to enhance communication-driven success. Actively… Show more Facilitated the alignment among departments and operational strategy in line with the company's overall business strategy, maximized financial performance and guest satisfaction. Restructured team communication channels and fostered a culture of innovation. Identified and assessed operational hurdles, implementing preventative measures. Addressed all complaints to ensure resolution acceptance. Provided coaching to front-line employees to enhance communication-driven success. Actively contributed as a team member in brand development efforts. Cultivated robust relationships with local authorities, businesses, and the community.● Developed and implemented front-of-house service standards and policies, which led Voyage Sorgun to be among the best hotels in the Mediterranean Region of Turkey in 2018.● Designed an interface to track, collect, and amplify guest reviews, achieving an average of 1.83 interactions per reservation.● Successfully introduced the initial guest experience management initiative, establishing a dedicated team, database, and interface solution during that time. Additionally, 24% of repeat arrivals in 2018 had automated personalized room and service configurations.● Supervised a 6-month, $30 million full-scale renovation and refurbishment in 2015. Show less

Side, Antalya

Created workflows that align with quality management, food safety, environmental management, occupational health, and complaints-handling systems. Ensured full adherence to regulations, health and safety protocols, hazard identification, first aid, and fire regulations. Implemented a comprehensive 360-degree performance appraisal tool. Initiated effective supply chain management, enhancing supplier evaluation, logistics, inventory management, cost control, and budgeting. Spearheaded… Show more Created workflows that align with quality management, food safety, environmental management, occupational health, and complaints-handling systems. Ensured full adherence to regulations, health and safety protocols, hazard identification, first aid, and fire regulations. Implemented a comprehensive 360-degree performance appraisal tool. Initiated effective supply chain management, enhancing supplier evaluation, logistics, inventory management, cost control, and budgeting. Spearheaded sustainability and eco-friendly initiatives, fostering environmentally conscious practices and guest experiences.● Created an interface for guest complaints that automatically generates and analyzes business information to proactively address and prevent complaints, handling an average of 3.4 comments per room in 2013.● Effectively managed more than 700 hotel risks, including guest areas and 70 environmental impacts, resulting in a 71% reduction in occupational accidents and an 83% decrease in workforce loss in 2013.● Developed a staff performance evaluation software that integrates data from balanced scorecards, guest comments, and 360° feedback, resulting in a decrease in staff turnover rate from 24% to 21% between 2009 and 2013. Show less

Antalya, Turkey

Ensured accurate service delivery in accordance with corporate values, brand positioning, and strategic goals of this 456-room 5-star resort hotel. Analyzed customer expectations for accommodations, customer relations, food and beverage, and entertainment activities, and devised efficient strategies for optimizing processes, staff, resources, timing, and product offerings.● Oversaw food and beverage, entertainment, banquets, guest relations, and concierge operations to ensure a superior… Show more Ensured accurate service delivery in accordance with corporate values, brand positioning, and strategic goals of this 456-room 5-star resort hotel. Analyzed customer expectations for accommodations, customer relations, food and beverage, and entertainment activities, and devised efficient strategies for optimizing processes, staff, resources, timing, and product offerings.● Oversaw food and beverage, entertainment, banquets, guest relations, and concierge operations to ensure a superior guest experience.● Provided leadership to operational teams through talent acquisition, recruitment, training, and performance evaluations.● Successfully enhanced data quality and developed personalized newsletters for precise targeted marketing campaigns. Show less

Belek, Antalya

Developed food processing facilities, oversaw teams for renovation and operational supplies and equipment (OS&E). Established, documented, and upheld quality and food safety management systems.● Directed Total Quality Management initiatives and implemented the EFQM model as a sustainable framework.

Belek, Antalya

Ensured adherence to company and regulatory standards for product quality, legislation, sanitation, food safety, employee safety, and environmental requirements.

Master Of Business Administration - Mba, Business Administration And Management, General

Managed my studies in the field of Hotel Management. Explored subjects including marketing, sales, consumer behaviour, project management.

Bachelor'S Degree, Hospitality Management

Acquired comprehensive knowledge of leadership, administration, operations, and commercial aspects within the domains of accommodation.

Bachelor Of Science - Bs, Food Engineering

Studied food chemistry, microbiology, processing, quality control, and safety. Practical training in labs and pilot plants to learn food.