Matthew Ursulich Email & Phone Number

Orem, UT, US

Lehi, UT

Utilize tools such as New Relic, Grafana, and Zabbix to proactively monitor a high-availability virtualized data center environment; prioritize, respond, and facilitate communication with subject matter experts to resolve issues; research, create, update, and organize technical and policy documentation within the knowledge base.

Pleasant Grove, Utah

Front-line technical support via phone, ticket and chats for issues including: pre-sales, answering questions and assessing websites for best-fit service levels; managing dedicated, VPS and shared servers with root access; email troubleshooting with command line tools including grep and exim logs; website optimization assessment and guidance.

Orem, Utah

High-level internal compliance duties including: email security and RBL monitoring for a system of over 1800 IPs sending in excess of 40 million emails per day; maintaining bash scripts and internal tools for malware identification/patterns; review of sensitive materials violating company policy or local/federal law; professional malware cleaning for.

Front-line support for the Terms Of Service department regarding deactivated or non-compliant accounts, including: assessment of accounts and assistance for customers in achieving compliance; internal support on compliance-related questions; assisting QA and administrators in information gathering and reporting.

Providing web support for international customers via phone, chat and ticket. Tasks include troubleshooting and resolving issues regarding mail clients, firewall, DNS and internal tools for cPanel/Linux.

Troubleshooting custom websites. DNS settings. managing servers. Correcting coding issues with PHP, Java and HTML. Advanced customer care and escalated calls part of the every day job. Creating walk-throughs and other technical manuals for internal use.

Troubleshooting with hardware peripherals. Advanced customer care as a 1st- and 3rd-level technician for Mad Dog multimedia, providing tier one technical support with updated methods for resolving and troubleshooting issues. Also acted as testing manager for a small team, ensuring employee efficiency, while additionally repairing and maintaining the.