Murtaza Kapadiya Email & Phone Number

Hyderabad, Telangana, India

Monitoring, Troubleshooting and escalation remotely Microsoft Windows server and Network related issues of clients based in Kuwait.Troubleshooting Windows Servers issues based on the customer requestPerform initial diagnosis of server related helpdesk or client's requests to address issues or route to the appropriate Compute team.

Udaipur, Rajasthan, India

Kuwait

• Installation, configuration, maintenance and upgradation of Microsoft servers 2019/ 2016/2012 and cloud computing specifically Microsoft Azure and AWS for client’s companies in Kuwait. • Provides windows server systems architecture, administration, optimization, problem isolation and resolution • Plan, create, and configure virtual infrastructure following Cybersecurity policy and guidelines • Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers • Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments• Managing virtual machines in the data center and the cloud• Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.

Kuwait City, Kuwait

• Responsible for the design, implementation, and support of core Windows server infrastructure in the corporate environment (Active Directory, DNS, Certificate Services, AD FS)• Direct experience installing and configuring in a Windows server 2008/ 2012, working Windows services like MS Exchanger server, MS SQL Database & MS ISA Server. And, with network protocols including TCP/IP, DHCP and DNS• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly• Secures Servers, Network and Desktop system by developing system access, monitoring, control and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; and maintaining documentation.• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.

Al Farwaniyah, Kuwait

March 2007 – May 2009: The Sultan Center, KuwaitSystem / Network Engineer• Migration of Windows server 2003 to Microsoft Windows server 2008 R2.• Administration of Windows server 2008 R2, MS ISA server 2006, SQL server in a domain structure environment of 200 client computers. • Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews.• Interface directly with the help desk and IT support technicians to resolve and document hardware and software troubleshooting tickets, bug reports and errors.• Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary tasks on an as-needed basis.

Al Rai, Kuwait

● Administering Windows 2003 server, MS exchange server 2003, ISA server 2004.● Backup, Disaster Recovery Procedure and Log Management.● Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures.● Provide immediate, direct customer support and troubleshooting help to end users through email, telephone and personal communication.● Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, Virtual Private Networks, and intrusion detection systems.

Baroda, India

Job Responsibilities:• Administering Windows 2000 servers with Active Directory domain structure in a network consisting more than 500 client PCs.• Setting group policy according to the access of particular user. Generation crystal report using IBM Tivoli application. • Administering Linux based third party mail servers.• Maintaining employee’s attendance system and Log Management.

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