Working on various projects like Wealth Management System, Mutual Funds, Cash Disbursement System, Insurance, Net BankingLed and participate and helped in designed & implemented processes & systems for various functions by interacting with Business and Technology Leaders. Optimized and re-engineered business processes. Coordinated with IT for rolling out new products, identifying opportunities for process automation, defining business requirements for new systems, conducting UAT, conducting Vendor Assessment for business process outsourcing and applying technology to solve business problems.

Accountant handling imprest finalization

• Preparation of Functionality Test Plan and User acceptance testing.• Analysis of requirements of various users and translate them into Requirement Specification Document for software vendors/development.• Understanding business requirements and Documentation• Discussions with vendors for FSD preparation• Error Tracking and follow up• Compilation of project documentation• Document system functionalities to incorporate in the process notes• Application Support• Responsible for all India users of Bank systems like Mutual funds including Mutual fund on Net and Mobile, Mutual fund Brokerage, Retail gold selling system, Safe deposit system and Demat system including accounting entries• Responsible for analysis and resolving system related issues of users.• Handled Entire project management for of Mutual fund brokerage and Safe deposit locker system• Business as Usual support for users.• Cost and Man days requirement analysis.• Study of Final Specification Document of system changes.• Making test plans.• Complete testing of new systems. • Complete testing of various fixes and patches before applying on live system• Making user manuals.• Making user guides and presentations.• Making process manual for uses of the systems and procedures• Training of users on systems / issues• Have experience in doing excellent documentation on business requirements• Involved in various activities of projects like Information gathering, analyzing the information gathered, documenting the functional or business requirements • Handling projects

• Responsible for improving Team lead and associate performance • Good Knowledge of Income tax laws and rules• Developing Teamwork and Team Support.• Managing change and encouraging Innovation• Building mutually productive and collaborative Team relationships• Encouraging Team involvement and initiative and developing increased vision and Commitment towards team goals within the Team• To train and develop Team which is customer focused with orientation towards Customer satisfaction• Implementing process improvements in coordination with IT.• Training team on Income tax and Processes and Procedures• Ensuring customer service level agreements are met and identifying areas of Improvement by coordinating with internal departments to deliver seamless service.• Building and maintaining strong relationships with Clients.• Generation of monthly MIS as per ISO guidelines.• Giving presentations to prospective clients and Helping Marketing team.• Transition in charge for New Clients• Increments processing• Helping Clients in Reimbursement Policy• Study of Compensation practices for New clients and implementing of Transition and Migration of payroll• Cost Analysis and Appraisal review of Team • Responsible for compliance of ISO procedure and implementation of ISO process.• Coordinating with clients for filing of all monthly / yearly statutory returns• Handling Client Queries.• Ensuring that ISO documentation is updated.• Testing in charge of new IT software and specifications and documentation with respect to IT• Understanding of requirement of client and translate it into software specifications.• Working with programmers for testing schedules and deliverable • Working with programmers for Project Management with respect to Delivery of final product/program to end userPlayed key role in ensuring scalability of system and at the same time training users to use the system and building Standard Operating Procedures