Murtaza Raj Email & Phone Number

Dubai

United Arab Emirates

Dealing with all types of Hardware and Building Materials➢ Dealing with all types of Heavy Tools and Machinery➢ Supply all types of Glass Fitting Items➢ Supply all types of Furniture Fitting➢ Deliver customer service face-to-face➢ Educate clients and customers on proper product usage and purpose➢ Make decisions regarding the best products for customer➢ Focus on client relationships and satisfaction, which has led to business growing primarily by word of mouth

United Arab Emirates

➢ Reconciliation of Bill Payment transaction on a daily basis for all partners against the transactions done at retail sites and perform AP interface activity to settle the payment on time, daily basis to partners which includes follow up with sites and FSS. ➢ Average daily bill payment transaction value is 600K.➢ Maintain records of all other incomes related to bill payment service charges, non-prop cards and responsible for follow up invoices from FSS and collection of payments.➢ Responsible for handling site issues regards to non-payment and wrong transactions at site level and taking initiative to resolve with close co-ordination with retail Sites, retail finance, FSS & Bill payment partners.➢ Responsible for Handling retail site online and offline transaction issues and perform corrective actions to sort out daily.➢ Assists to create new bill payment/ non prop card partners in the system with co-ordination of Category Manager, partner, price book office, IT and retail finance Initiates ordering of Non prop cards for sites as per the requirement.➢ Perform Key contact point for C-Store for all vendors related issues and to ensure the vendor payments are processed on time.➢ Assists to draft and print supplier agreements and booking rental data file and deposits the cheques.➢ Assists to prepare sales reports as per the business requirements through Cognos/dynamics portal system.➢ Responsible to provide the customer access for vendor portal for dynamic system.➢ Providing customer footfall (Site wise, category and product wise )➢ Vendor Payment follow up with finance Teams➢ Preparing Visible agreement and contract.

Dubai, United Arab Emirates

➢ Handling Insta-shop data transfer to vendor weekly to update the Insta-shop online delivery system database for ZOOM Market sites.➢ Perform key contact point for C-Store regarding all Insta-shop-related issues and ensure vendor payments are processed on time. The monthly average Insta-shop sales value is 1.6 million➢ Assists in preparing sales reports as per the business requirements through the Cognos/dynamics portal system.➢ Responsible for providing customer access to the vendor portal for a dynamic system.➢ Providing customer footfall Site and & category wise as per the business requirements➢ Analyzing and generating a report of the bestselling product (Top Ten) Food and Non-Food Items➢ Analyzing and generating a report of the Top Ten bestselling Sites➢ Analyzing and generating a report of the site with a higher-value basket

Dubai, United Arab Emirates

➢ Review and verify requests received from Cards and RFID customers.➢ Provide reason for rejected requests along with requirements to complete the request.➢ Liaise with the Group Finance Department for security deposit allocation and credit limit adjustments.➢ Remitting, Reciting & Reconciliation➢ Receipt and remit all cash payments received from customers, receive confirmation from the finance department, and complete required action as per customer’s requests.➢ Prepare monthly Excel report and forward for finance confirmation.➢ Generating and reviewing monthly reports for central loading and bill payment partners.Tahani Card Operations➢ Blocking or hot-listing damaged/lost Tahani cards as per customer’s requests; following up with customer on replaced cards.➢ Issuing promotional Tahani cards based on requests of various departments within the ENOC group.Admin Operations➢ Receiving cash against security deposit & invoice payments against the monthly invoices for Select Card Customers and receiving other cash payments for Insurance Claims, Commercial Sales, Scrap Sales, Advance loans, and Cash Card Sales➢ Creating purchase requests/purchase orders in SAP, coordinating with group procurement for necessary approvals for orders placed. ➢ Manual recovery for uncaptured RFID and Select transactions.➢ Assist new staff and co-ordinate with HR and IT for accesses as per job role.➢ Complete additional tasks provided by the Fuel Services Manager regularly and promptly.

Dubai, United Arab Emirates

➢ Led installing and configuring RFID systems for vehicle identification and fuel dispensing at petroleum stations, improving transaction efficiency and accuracy.➢ Identified and engaged potential clients, presented RFID solutions, and demonstrated the benefits of RFID technology for fuel management and operational efficiency.➢ Conducted consultations with clients to understand their needs and recommend RFID solutions tailored to their fuel management requirements.➢ Collected and analyzed client feedback to identify areas for improvement and develop strategies to enhance product offerings and customer satisfaction.➢ Built and maintained strong relationships with clients, providing exceptional customer service and support to ensure long-term satisfaction.➢ Implemented a structured follow-up process for clients who experienced declines in sales or had reservations about RFID solutions. Addressed concerns, provided additional information, and offered tailored solutions to meet specific needs.➢ Monitored sales performance and trends, analyzed client feedback, and adapted sales approaches to overcome obstacles and maximize sales opportunities.➢ Provided training and ongoing support to clients on RFID system usage, ensuring successful implementation and client satisfaction.➢ Handling complaints from B2B and resolving the issue.➢ Load RFID debit account based on payment received by customers – communicate to customers via email/Call upon completion.➢ Create new RFID prepaid accounts - submit to the Department Head for necessary approvals. ➢ Strong knowledge of cash and cheque collection, handling procedures, and financial reconciliation.➢ Troubleshot and resolved technical issues related to RFID hardware and software

United Arab Emirates

➢ Receiving cash for security deposit & invoice payments against the monthly invoices from Select Card Customers and other cash payments from Insurance Claims, Commercial Sales, Scrap Sales, Advance loan, and Cash Card Sales. ➢ Attending calls from Select Card customers, troubleshooting, and escalating the issues to management if required.➢ Remitting the daily cash payments by preparing Cash Deposit Slip ➢ Reconciling the daily cash with the Accounts division➢ Running Bill Payment Account Payable Interface for all the utility Partners against the Bill Payment Transaction done at ENOC/EPPCO Sites➢ Communicating with Finance and Accounts and the Bill Payment Partners regarding non-payment of the customers and wrong transactions and assisting in providing solutions

United Arab Emirates

➢ Complete monitoring and control of various product in the C-Store➢ Supervise product display as per planogram and continuously improving display standards➢ Worked as cashier, and update records in the system pertaining to suppliers and sales➢ Periodic Inventory reconciliation ➢ Promoting the promotion items to customers and keeping completed record of promotion movement

Indore, Madhya Pradesh, India

➢ Preparing report like segment report, product movement, and territorial sales➢ Maintaining a record of purchases, sales, and inventory movement➢ Maintaining standards of merchandising as per company standards ➢ Taking handover of daily sales