Account Manager
CurrentHandling Polymer sales–Andhra Pradesh, Telangana, Eastern India & Bhutan, Maldives, Puducherry, Sri Lanka (Two Customers) & Nepal (Handled from April 2015 to Dec’2016) for LLDPE, LDPE, HDPE &PP> I have successfully achieved the given targets and introduce new product in the Eastern India Region.> Good customer relation in Kolkata Region & Bhutan.> I have good leadership & training skills.> Responsible for the complaint handling with the customer in all technical and non-technical aspects in order for timely closing> Responsible for introducing new SABIC grades> Analyzing all technical / non-technical obstacles faced during SAP order entry & to get them resolved with help of Business Units / SAP support department> Sharing of best practices ─ Applying of tools, processes and sales excellence programs ─ Continuous improvement ─ Development, follow up and reporting of local KPI’s ─ Set and meet customer satisfaction targets based on NPS feedback ─ Gather market information to support in building Customer and Business Intelligence> Maintaining Timely & Accurate Polymer Forecast in APO (SAP)> I have successfully managed to maintain the accuracy of OTC handling to achieve customer satisfaction, to reduce costs by first-time-right orders> Support the Sales Manager in planning and reporting> Monitor on timely payments as per due dates in SAP, coordinating with logistics for on time shipments, monitor credit issues, handling quality notifications, ensure correct master data quality to provide best and effective sales initiatives within my territory> Responsible for sales related activities for Polymer customers thru sales regional offices in INS region.> Responsible for follow up on LC’s, LC Reading & advise the LC amendments if required to customers> Involve in Pre-Post sales activities (Customer Service)> My knowledge & skills of MS Excel which helps me to analyze data more precisely & submit accurate MIS reports> Impart SAP training to my colleagues
