An ambitious and optimistic engineer with hands-on experience in the IT industry inSystem Administration, Operations Management, Resource Management, Process Improvement and Implementation.Atlassian Certified Expert, ITIL v4 Certified, Atlassian authorized trainer, skilled in Atlassian pre-slaes, delivery, and support.Strengths• Ability to improve the level of service provided to the company's end-users and/or customers.• Objective-based, scalable, and goal-oriented approach in managing projects.• Ability to work with the demanding and sophisticated end-user community.• Set and achieve rigorous goals of availability.• Balanced forward thinking with best practices; uniformity with versatility.