• Team Leadership and Supervision: Led cross-functional teams, including logistics and technical departments, fostering seamless collaboration with all internal departments to achieve operational goals.• Customer Issue Resolution: Addressed escalated inquiries and complaints, providing timely and effective solutions to maintain high levels of customer satisfaction and ensure smooth daily operations.• Standardizing Operations: Developed and maintained comprehensive service policies and procedures, standardizing operations to deliver consistent and high-quality service across all teams.• Process Optimization: Streamlined operational processes to improve efficiency, reduce costs, and optimize resource allocation, ensuring maximum productivity across departments.• Audits and Quality Assurance: Conducted regular audits and implemented quality assurance protocols to maintain high service standards and drive continuous improvement.• Training and Development: Organized and led team meetings and training sessions, promoting a culture of continuous learning, professional development, and operational excellence among staff.• Sales Dispute Management: Managed sales disputes efficiently, ensuring fair and timely resolutions that aligned with company policies and procedures.• Operational Oversight: Monitored daily operations to ensure adequate coverage, productivity, and workflow, aligning with company goals and customer expectations.• Performance Monitoring: Tracked key performance indicators (KPIs) and reported on operational productivity, implementing improvements to enhance performance outcomes.

• Global Support and Issue Resolution: Provided real-time technical and non-technical support on a global scale, ensuring efficient and effective resolution of customer issues.• Team Coordination and Performance Management: Maintained productivity records, coordinated team efforts, and ensured that performance goals were consistently met and exceeded, driving team success.• Service Documentation Development: Assisted in the creation and refinement of comprehensive service documentation and resources, improving service delivery and customer experience.• Cross-functional Liaison: Acted as a liaison between consumers and internal teams, facilitating communication to resolve complex issues and enhance product functionality.• Operational Excellence: Optimized support processes and maintained high-quality standards, ensuring smooth operations and continuous improvement in service delivery.

• Global Virtual Support: Provided virtual support through calls, chats, and emails, efficiently addressing customer inquiries and resolving issues for clients in India, the US, and the UK.• Continuous Training and Development: Actively participated in ongoing training programs, staying updated on product knowledge and service protocols to maintain and deliver high-quality support.• Issue Troubleshooting and Resolution: Assisted in diagnosing and troubleshooting issues, contributing to higher service satisfaction and improved customer retention rates.• Customer Experience Enhancement: Focused on delivering timely and effective support solutions, ensuring a seamless customer experience across multiple communication channels.

• AI-based Service Operations Leadership: Led the operations and marketing setup for an AI-based service application, overseeing all aspects of the business to ensure smooth functionality and operational success.• Marketing Strategy and User Acquisition: Developed and executed comprehensive marketing strategies aimed at promoting the app and acquiring a substantial user base, driving business growth.• Cross-functional Team Management: Managed and coordinated cross-functional teams, ensuring the seamless integration of AI solutions and improving overall operational efficiency.• Operational Efficiency: Focused on optimizing processes and aligning AI capabilities with operational goals to streamline workflows and enhance service delivery.

• AI-based Service Operations Leadership: Led the operations and marketing setup for an AI-based service application, overseeing all aspects of the business to ensure smooth functionality and operational success.• Marketing Strategy and User Acquisition: Developed and executed comprehensive marketing strategies aimed at promoting the app and acquiring a substantial user base, driving business growth.• Cross-functional Team Management: Managed and coordinated cross-functional teams, ensuring the seamless integration of AI solutions and improving overall operational efficiency.• Operational Efficiency: Focused on optimizing processes and aligning AI capabilities with operational goals to streamline workflows and enhance service delivery.

• Front Office Operations Management: Managed daily front office operations and guest relationships, ensuring exceptional service delivery and consistently enhancing guest satisfaction.• Staff Training and Development: Conducted training sessions for front office staff, improving overall service delivery and operational efficiency within the team.• Service Enhancement through Market Research: Performed market research to identify opportunities for service improvements, implementing strategies that elevated the guest experience and contributed to operational excellence.• Operational Efficiency and Guest Satisfaction: Focused on optimizing front office processes to streamline operations and maintain a high standard of service, resulting in improved guest satisfaction and retention.