Murtuza Shaikh Email and Phone Number

Started new journey at Metro Brands Ltd as a Assistant Manager IT/ E-commerce.

maximizing upsell/cross-sell. Developed and initiated projects managed costs and monitored performance. Identified plans and resources required to meet project goals and objectives. Lead development of project plans, process flow diagrams, use cases, current/future diagrams, and functional and technical requirements Independently ensure the successful implementation of projects including and managing timelines, scopes, budgets, communications, quality, issues, risks, critical paths, and resource constraints. Monitor and measure project processes and activities to identify and communicate potential issues, risks or problems in a timely fashion and provide corrective action options and drive to resolution. Work with the Marketing Manager to ensure marketing and website efforts are aligned and to optimize sales generation. Work with designer, developer, catalogue management team to enhance the quality of products and website. Drove team success through shared vision and recognition of quality performance. Analysis of products based on previous sales record and identifies the best seller items. Coordinate with suppliers and CFO to make sure that company don’t make unnecessary ordering of the items. Keep up to date on current e-commerce trends and opportunities. Identified issues, analysed information and provided solutions to problems. Coordinate website and software releases with developers, clients, and QA team. Analyse online metrics to maximize ROI, including decreasing bounce rate and improve conversions. Perform risk assessments, and identify and evaluate alternative solutions. Led projects and analysed data to identify opportunities for improvement. Resolving trouble calls/ e-mails and troubleshooting the reported issues. Interacting with internal employees to resolve escalated issues in an effective manner. Resolved issues related to e-mails, administration & maintenance to internal programs, etc.