In this multifaceted role, I provided comprehensive administrative, technical, and business support to the Executive while managing critical operations across Arak Lighting Solutions and Shumar, an e-commerce clothing brand.Technical Support & OnboardingProvided daily technical support for laptops and desktops at Arak Lighting Solutions.Managed onboarding setups, ensuring new employees received appropriate tools.Data & System ManagementOversaw data archiving on… Show more In this multifaceted role, I provided comprehensive administrative, technical, and business support to the Executive while managing critical operations across Arak Lighting Solutions and Shumar, an e-commerce clothing brand.Technical Support & OnboardingProvided daily technical support for laptops and desktops at Arak Lighting Solutions.Managed onboarding setups, ensuring new employees received appropriate tools.Data & System ManagementOversaw data archiving on OneDrive.Coordinated integration of OneDrive with AWS.Managed Microsoft 365 accounts, including creation, backup, and transition of email accounts.Business Coordination & E-commerce ManagementCreated SKUs and listed products on the Salla platform for Shumar.Managed financial records, including expenses, salaries, and inventory.Organized brand exhibitions and coordinated logistics for timely delivery of orders.Executive Administrative SupportManaged the Executive's calendar, scheduling, and communications.Prepared and edited correspondence, reports, and presentations.Organized and coordinated high-level meetings, including agenda preparation and minute-taking.Travel & Expense ManagementArranged travel itineraries, accommodations, and logistics for business and personal trips.Tracked and reconciled expenses to adhere to budgetary guidelines. Hiring & Recruitment AssistanceManaged LinkedIn ads for hiring and filtered candidates based on company needs.Assisted in hiring from India by contacting recruitment companies.Stakeholder Communication & Project ManagementServed as the primary liaison between the Executive and stakeholders.Managed special projects, conducted research, and collaborated with departments. Confidentiality & DiscretionMaintained confidentiality and professionalism in handling sensitive information.Executive Workflow Optimization. Show less

Enable digital payments at unorganized retailers by on- boarding new retailers & make the understand of the complete payments’ acceptance process and its benefits. Visit existing merchant and resolve if merchant having any issue. Gathering consistent feedback from market for existing offerings and insights on competitor. Gathering consistent feedback from market for existing offerings and insights on competitor. Moves as feedback for product enhancements.As a member of… Show more Enable digital payments at unorganized retailers by on- boarding new retailers & make the understand of the complete payments’ acceptance process and its benefits. Visit existing merchant and resolve if merchant having any issue. Gathering consistent feedback from market for existing offerings and insights on competitor. Gathering consistent feedback from market for existing offerings and insights on competitor. Moves as feedback for product enhancements.As a member of the PhonePe Speaker and POS Launch Team, I played a pivotal role in revitalizing our engagement with existing merchants who had previously discontinued using PhonePe services due to various issues. Our team of 14 professionals (across the Mumbai Region) embarked on a mission to revisit these merchants, address their concerns, and ensure a seamless experience for them. Here's a snapshot of my contributions and achievements during this project:1. Merchant Re-engagement:•Collaborated with a cross-functional team to identify and prioritize merchants who had stopped using PhonePe services.2. Issue Resolution:•Conducted face-to-face meetings with merchants to understand the specific issues and challenges they had faced with PhonePe.•Provided real-time solutions and addressed their concerns, ensuring a smoother user experience.3. Survey and Feedback:•Analyzed survey responses to identify recurring pain points and areas for improvement.4. Relationship Building:•Built and nurtured strong relationships with merchants by demonstrating our commitment to addressing their needs and concerns.•Acted as a reliable point of contact for ongoing support and assistance.5. Data Analysis and Reporting:•Prepared comprehensive reports highlighting progress and areas for further enhancement.6. Results Achieved:•Successfully re-engaged a significant number of merchants, resulting in increased adoption of PhonePe services in the Mumbai Region. Show less

 Responsible for planning & scheduling market visits for lead generation.  Meeting sales targets of multiple payments solutions such as QR code other financial products.  Deployment of products and articulation of benefits & best practices at client locations. Ensuring customer satisfaction leading to higher sales conversions and retention.  Gathering consistent feedback from market for existing offerings and insights on competitor.