Responsible for spearheading strategic planning, corporate initiatives, and business development efforts. Identifying growth opportunities, executing mergers and acquisitions, and driving transformational projects that position the company for long-term success.Leveraging the expertise of strategic analysis, market research, and financial modeling to formulate actionable plans that support business objectives. Managing complex projects, lead cross-functional teams, and ensuring seamless integration of acquisitions and partnerships. Collaborate effectively across all levels of the organization.

Supporting KSH organization's strategic decisions based on business planning and business case development, ultimately supports operational, delivery, and solutions domains.As the Business Planning Manager I played a pivotal role in driving the strategic planning process and shaping the company's future growth trajectory. My responsibilities included overseeing business planning initiatives, developing and executing comprehensive business plans, and providing data-driven insights to inform key decisions. I consistently achieved or exceeded performance targets through meticulous planning, cross-functional collaboration, and effective resource management.

As the ICT Front Office Manager at Company ABC, I was responsible for overseeing the front-line IT support team, ensuring high-quality service delivery and customer satisfaction. I managed daily operations, supervised a team of support professionals, and implemented efficient processes to resolve customer inquiries and technical issues promptly.

In my role as the ICT Front Office Manager, I led and oversaw the customer-facing IT support team, ensuring the delivery of exceptional service and technical assistance to our clients and end users. Managing the front office team to achieve Zain-MS contracted service levels was central to my role. Additionally, I prioritized preserving a healthy environment for systems and workforce to accomplish network KPIs.I efficiently managed staffing, including shift rotations, holidays, training, and sickness coverage, to maintain high service levels. I focused on designing processes, procedures, and systems for monitoring and reporting to enhance performance and accountability.My responsibilities also involved managing planned changes and outages to eliminate the risk of instability and developing and testing contingency plans, disaster recovery, and business continuity plans.I coordinated and prioritized support requests, troubleshot technical issues, and implemented solutions to meet the needs of our users. I worked closely with other ICT teams and departments to maintain seamless operations and resolve complex issues efficiently.My strong communication skills enabled me to provide clear and timely updates to clients, team members, and other stakeholders. Additionally, I prioritized coaching and mentoring my team, fostering a positive work environment, and promoting professional growth and development.

Developing and implementing stakeholder management and communication plans.Developing and agreeing corporate operational service level targets that reflects the 24/7 operation.Fully accountable for Zain operational readiness targets, resource budget, CAPEX and OPEX optimization.Developing processes, procedures, activities and systems for accurate monitoring, system maintenance, outages and downtime reporting.Liaising with internal customers to ensure that planned maintenance & project implementation does not create risk to network stability.Managing and controlling shift rotations for NMC staff taking into account holidays, training and sickness cover etc.Providing benchmarks for network operations, capacity management, scalability, maintenance and support.Developing contingency plans and ensuring they are put into place and regularly reviewed/updated.Leading and developing NMC staff capabilities by proper training.

2nd Line Support for RAN nodes (BSCs / RNCs):- Integration, Acceptance and Testing for new Nodes,- 2G/ 3G Sites Swap and BSCs/RNCs Rehoming.- Integration, Configuration and Parameter Changes.- HW/SW Upgrades and Updates for existing Systems.- Daily Monitoring and Fault Localization and Rectification.- Technical Support for OMCR, Implementation and Field Teams.

Commissioning, Acceptance and Testing,Preventive and Corrective Maintenance Visits,Integration, Configuration and Parameter Changes.Statistics Reports for Availability and Network Quality.Daily Monitoring and Fault Localization and Rectification.

As an Instruments Engineer, I played a key role in ensuring the optimal performance and reliability of various industrial instrumentation systems. My responsibilities included the design, installation, calibration, maintenance, and troubleshooting of measurement and control instruments across different industrial processes.Technical assistance for Generation, Transmission and Distribution Departments:- Calibration and precision control for the Electrical measurement tools.- Acceptance and Testing for the NEC Grid Control Nodes-Periodic Check for the Telecom and Protection Systems