Musadiq Dharsee Email & Phone Number

Greater Philadelphia Area

Enhanced KPIs through the development of a competitive team environment and ongoing process and procedure improvement.Achieved cost savings through the strategic procurement of hardware, software, and services.Reduced operational risks by conducting periodic system audits and vulnerability assessments.Established IT service management best practices to improve overall service delivery and customer satisfaction levels.Aligned IT strategy with organizational goals by collaborating closely with senior leadership on technology roadmap development.Promoted a culture of continuous improvement within the department through regular training sessions and knowledge sharing initiatives among team members.Fostering accountability and responsibility by setting clear expectations, leading by example, and creating a culture of team learning using PDP and PIPImplemented and fostered a KBA driven cultureEnsured maximum system uptime by proactively monitoring and maintaining critical IT systems.Managed complex IT projects from inception to completion, consistently delivering within scope, budget, and timeline.Increased staff productivity by introducing innovative technology tools that streamlined daily tasks.Negotiated favorable vendor contracts for cost-effective acquisition of technology resources and support services.Optimized resource utilization with effective capacity planning strategies, ensuring alignment with business demands.Maintained compliance with industry standards and regulations by implementing rigorous data governance policies and procedures. (GDPR, HIPAA)Streamlined IT operations by implementing effective process improvements and automation techniques.

B.Sc, Computer Engineering

B.Sc, Electrical Engineering

A.A.S. Computer Engineering