Ronald L. Muse Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

* Led a team of 30, reporting to the VP of Network Operations for all central casting and channel operations at EDM. Oversaw the day-to-day operations of the central casting and Multi-Channel Hub.* Developed and maintained positive working relationships with clients’ senior management to ensure technical excellence in alignment with client requirements. Assisted in procuring origination clients.* Planned and implemented budgets for specific operational areas.* Collaborated with Client Service and Sales departments to onboard new networks and clients.* Assisted in the planning of broadcast equipment, transmission, staffing needs, and related costs.* Communicated with clients to address any pre- and post-broadcast launch questions and concerns.* Functioned as an agent of change and led by example, providing day-to-day operational support and covering shifts for managers and supervisors during scheduling gaps.* Provided immediate constructive feedback to managers and staff, conducting monthly one-on-ones, mid-year and year-end reviews, and awarding merit increases. Promoted staff to new positions within the department.* Partnered with Human Resources to implement corrective action plans or terminations due to poor performance, attendance issues, and other concerns.

Atlanta, Georgia, United States

– Led a team of 10 people. Determined project priorities and lead integration of new systems and technologies.– Worked closely with senior management and internal departments to facilitate communication, alignment, and execution of key initiatives. Participated in a wide range of both strategic and tactical activities while ensuring that specified technical procedures and company policies were being satisfied.– Maintained and updated SOPs for new processes and designs workflows and systems documentation.– Evaluated actual results against expected performance and consistently communicate areas for improvement.– Provided a meaningful and informational summary of performance results to upper management. Prepared, reviewed, and recommended changes while providing management with a current perspective of the business.– Partnered with Vice President to determine activities, strategic goals, and future direction of operations through regular and clear communications with leaders and employees.– Evaluated the efficiency of business procedures according to organizational objectives and apply improvements.– Oversaw customer support processes and led efforts to enhance customer satisfaction.– Partnered with the People team on recruitment and termination efforts as well as administer performance reviews, timesheets, and scheduling, etc.

Atlanta, Georgia, United States

– Provided technical support to the Network Operations Management team and Broadcast Coordinators. Ensured quality technical service was provided 24 hours a day and that all procedures of the network were executed. – Managed day-to-day operations for networks; provided management support in the absence of other managers.– Contributed to technical training initiatives to ensure all staff members understood systems and hardware within Network Operations. Assisted with creating SOP for new processes and workflows.– Assisted in managing the Broadcast Coordinator staff, including scheduling, training, and disciplinary action.– Patched, routed, transcoded, and operated pertinent equipment in the Network Operations area.– Maintained operations-based server functions, including maintaining server space, purging inactive material, and managing general media. Prioritized daily Media needs.– Participated in interviewing potential Live Master Control Operators (MCO).

Atlanta, Georgia, United States

WarnerMedia is a leading entertainment and media company that creates and distributes premium content through its consumer brands including HBO, Warner Brothers, New Line and Turner Broadcasting. Turner, a subsidiary, operates 180 channels showcasing 47 brands in 200 countries. – Led and developed a team of 20-30 Master Control Operators. Ensured they were trained and updated on existing and new workflow processes and all company initiatives. Supported them to meet and exceed expectations in their daily responsibilities and career goals. Results lead to a 20% reduction in on-air disruptions, and 15% of staff reaching their immediate career aspirations.– Played a key role in managing a $2.5B operation, ensuring that programming and advertising elements were delivered to viewers worldwide on-time and with uninterrupted service. – Selected to lead multiple cross-functional projects; recruited team members, set work schedules, measured performance and knowledge of new processes, all within project scope set by shareholders. Communicated issues, concerns, and benchmarks through written and verbal updates. Received “spot bonuses” for project leadership, customer service, and forward thinking.– Monitored, quality-checked, troubleshot, and disaster-recovered for 100 network feeds and in and outbound RF/IP signal paths to distributors, ensuring integrity was maintained throughout the transmission supply chain.– Facilitated and documented monthly one-on-one meetings, year-end merit and performance reviews, and disciplinary / conflict resolution conversations.– Collaborated with cross-functional teams (CFT) to deliver the highest quality live programming on time and disruption-free. Ensured expectations were met for networks, league officials, and millions of viewers for content including National Collegiate Athletic Association (NCAA) March Madness, the National Basketball Association (NBA) on TNT, and Union of European Football Associations (UEFA) soccer events.

Atlanta, Georgia, United States

– Integral member of America’s most-watched cable network. Maintained and operated on-air playout automation system. Improved workflow to ensure service was delivered to viewers worldwide on-time and uninterrupted. – Prepped, edited, and ingested programs, commercials, and promotional content to a variety of playout devices for on-air and streaming delivery to millions of consumers.– Assumed supervisory duties as shift leader when assigned. Provided training on workflow process to current and newly hired staff members.

Atlanta, Georgia, United States

WGCL is a CBS affiliate in the #9 television market in the United States. The station delivers over 32 hours of weekly news and other CBS content including Survivor, The Big Bang Theory, Madam Secretary, The Good Wife, 60 Minutes, and more. WGCL is owned by the Meredith Corporation.– Collaborated as integral part of a fast-paced news broadcast team, delivering local and national programming to the metro Atlanta area and central Georgia.– Transitioned between programming and commercials ensuring timely airing of advertising spots, which aided in increased station revenue.– Maintained and groomed daily log on the Harris Automated System, ensuring proper break lengths, eliminating missing advertising spots, and reducing time spent in back.– Operated and shaded six robotic cameras for live broadcast and pre-produced programming.

Atlanta, Georgia, United States

– Member of live broadcast team, consisting of 10-12 people; produced CNN / Sports Illustrated programming.– Collaborated to provide timely delivery of advertising spots which resulted in increased revenue. – Controlled all aspects of audio production for live and taped programming through consistent delivery of natural sound and music. – Maintained commercial log on Windows / NT Airboss system resulting in improved break length times and reduction in missed spots. – Operated four robotic studio cameras during live broadcasts and pre-produced programs. – Operated videotape playback to record programs, air checks, and production elements.

Bachelor Of Arts (Ba), Broadcast Communications

Education record

Certificate | Project Success, Inc. (PSI) | Atlanta, Georgia | December 2019 “The Project Success Method: A Proven Approach to Superior.