- Technical Support: Proficient in providing timely and efficient technical support via phone, email, or in-person. Experienced in resolving hardware and software issues, troubleshooting network connectivity, and assisting with system configurations.- Problem Solving: Strong analytical and problem-solving abilities to identify root causes and implement effective solutions. Well-versed in utilizing diagnostic tools and techniques to resolve complex technical issues.- Customer Service: Committed to delivering exceptional customer service by actively listening to customers' concerns, empathizing with their frustrations, and providing clear and concise instructions to resolve issues promptly.- Team Collaboration: Excellent team player, collaborating with cross-functional teams to address IT- related challenges, share knowledge, and contribute to continuous improvement initiatives.- Documentation and Training: Proficient in creating comprehensive technical documentation and user guides to facilitate troubleshooting processes and assist end-users.- Skilled in conducting training sessions to educate users on best practices and technology updates.

I teach various modules in the Software and networking department including JavaScript, PHP Programming, C Programming, Dart, Flutter, Data Structure and Algorithm, Routing and switching, connection to remote site, data backup and recovery, Cloud Computing, Voice over IP, and deploying fiber optics networks.

Developed a website called Foxx-kennels.com that sells dogs and puppies and provides pet services.

I teach various modules in the networking department including connection to remote site, data backup and recovery, Voice over IP, and Network fundamentals.

I created an SMM Panel website called vibeandburn.com with over 15K users (PHP Laravel, MySQL, HTML 5, Bootstrap, and JavaScript)

I used PHP Laravel to provide various APIs for building an App

I worked as a computer programmer developing websites, making presentations, and pitch decks