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Musera Isaac Email & Phone Number
Support Engineer - Red Hat Technologies
at
COPY CAT GROUP
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Support Engineer - Red Hat Technologies
Location
Nairobi County, Kenya, Kenya
Company size
Who is Musera Isaac? Overview
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Quick answer
Musera Isaac is listed as Support Engineer - Red Hat Technologies at COPY CAT GROUP, a company with 221 employees, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Musera Isaac.
Musera Isaac previously worked as Senior Engineer- Service Operations at Cellulant and Field Service & Customer Support Engineer at Sicpa. Musera Isaac holds Devops Engineering from Moringa School.
Company email context
Email format at COPY CAT GROUP
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COPY CAT GROUP
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Profile bio
About Musera Isaac
As an accomplished engineer, I bring a blend of technical expertise and a customer-centric approach to resolving complex issues. My proficiency in Linux, DevOps, AWS as well as Mechatronics enables me to effectively troubleshoot and resolve issues across a wide range of cloud and on-premises infrastructure.
Listed skills include Leadership, Powerpoint, Arduino, Power Generation, and 19 others.
Current workplace
Musera Isaac's current company
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Copy Cat Group
4 roles
Musera Isaac work experience
A career timeline built from the work history available for this profile.
Senior Engineer- Service Operations
Current- Provide 1st and 2nd level technical support to ensure efficient and effective solution operation.
- Responsible for solution monitoring, troubleshooting tasks and providing technical support in adherence to the established procedures.
- Be the primary point of contact for all SLA customers which involves continuously seeking solutions for current issues, proactively improving processes and tools while building people's technical capacity to deliver on.
- Responsible… Show more
- Responsible for leading and driving activities in the assigned support shift as guided by key processes in order to meet and maintain service levels and improve customer delight.
- Manage the performance of services to clients as per agreed contract and ensure that unplanned downtimes are eliminated and/or their impact reduced.
Nov 2022 - Present
Field Service & Customer Support Engineer
- Install, configure, test and commissioning of new SICPATRACE solution.
- Expertise use of ITSM effectively to document preventive and corrective maintenance in the site, incidents etc.
- Diagnose malfunctioning systems, apparatus, and components, using test equipment, software and hand tools, to locate the cause of a breakdown and correct the problem.
- Providing highly effective service and support for the SICPATRACE solution.
- Preparing timely documentation for Maintenance… Show more
- Preparing timely documentation for Maintenance tasks and other reports as perthe activities carried out.
Jul 2018 - Nov 2022
Research Assistant
Dic/Promin Consultants
Programme Implementation and Beneficiary Satisfaction Survey for the Ministry of Labour, Social Security and ServicesInvolved in Inua Jamii projects, bolstering up the lives of the elderly, orphans andvulnerable children (OVC) and people living with severe disability (PWSD)
May 2015 - Jul 2015
3 education records
Musera Isaac education
Devops Engineering
Bsc Mechatronics Engineering, Mechatronics, Second Class Honors -Upper Division
Kcse, A-
Njoro Boys High School
FAQ
Frequently asked questions about Musera Isaac
Quick answers generated from the profile data available on this page.
What company does Musera Isaac work for?
Musera Isaac works for COPY CAT GROUP.
What is Musera Isaac's role at COPY CAT GROUP?
Musera Isaac is listed as Support Engineer - Red Hat Technologies at COPY CAT GROUP.
Where is Musera Isaac based?
Musera Isaac is based in Nairobi County, Kenya, Kenya while working with COPY CAT GROUP.
What companies has Musera Isaac worked for?
Musera Isaac has worked for Copy Cat Group, Cellulant, Sicpa, and Dic/Promin Consultants.
How can I contact Musera Isaac?
You can use AeroLeads to view verified contact signals for Musera Isaac at COPY CAT GROUP, including work email, phone, and LinkedIn data when available.
What schools did Musera Isaac attend?
Musera Isaac holds Devops Engineering from Moringa School.
What skills is Musera Isaac known for?
Musera Isaac is listed with skills including Leadership, Powerpoint, Arduino, Power Generation, C, Generators, Customer Interaction, and Field Service Engineering.
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