Organizing and coordinating operations, hiring qualified employees, handling customers complaints, managing budget and expenses, enforcing quality standards,managing company financials income and expenses,running budget throughout company goals.

Prepare and complete hotel-agency contract plan for actual years, communicate job expectations by planning, monitoring, and reviewing job contributions, hiring a qualified employee for data entering , visit tourism fairs to get new agreements between agency and tour operators.

Create & manage bug reports and communicate with the developer, Informed customer requests to the technical support and developer team, Visit the customers and informed system updates and improvements.

Entering hotel prices and hotel actions data into the agency software program and import to tour operator price lists. Compare and create a report on previous years pax and hotel price reports, Prepare quotes for mice customers and address their queries and concerns.

Communicating with the Front Desk to confirm the reservation, Providing excellent customer services and customer satisfaction, Respond group reservations and requests, Answering the clients questions, Making loss and profit report regularly for each reservation.

Provide exceptional customer service, review business loan applications, visit small business customers, and build relationships.

Receive reservation orders through phone, fax or email, Process all reservation requests from customers, Answer and respond to customers on reservation inquiries, Change or cancel reservations at the request of customers