- Acted as the first point of contact for clients’ training, integration, and usage of Capillary's CRM Suite.- Implemented customer engagement, retention & growth campaigns. Reported, analyzed, and resolved client issues and improved procedures by setting up & streamlining CRM and account management tools- Worked closely with the product team to analyze and prioritize customer support and feature requests.- Manage accounts across lifestyle and retail verticals to drive full adoption… Show more - Acted as the first point of contact for clients’ training, integration, and usage of Capillary's CRM Suite.- Implemented customer engagement, retention & growth campaigns. Reported, analyzed, and resolved client issues and improved procedures by setting up & streamlining CRM and account management tools- Worked closely with the product team to analyze and prioritize customer support and feature requests.- Manage accounts across lifestyle and retail verticals to drive full adoption of Capillary products and ensure high customer retention rates. Show less

Worked as a Business Analyst, Managing Loyalty Programs being run for Clients/Brands. Be a recognized expert in program management, marketing processes, review tools & techniques. Also have learned about targeting the customers and cluster targeting for the development of UI/UX Microsites, Mobile Apps, Push notifications, emailers, and cross-category campaign deployment to meet the brand timeliness, Cross Sell upselling of the different category products lines.