Mishal Rahmatallah Email & Phone Number

UAE

- Managed a high volume of incoming and outgoing calls in a customer service advisor role.- Provided product information and assistance to customers both in-person, over the phone, and through email.- Ensured the handling of sensitive and confidential customer account information.- Tracked and managed various customer requests such as authorizations.

Khartoum, Sudan

- Conducted thorough testing of the software for Tecno, Itel, and Infinix mobiles.- Performed various testing types including Smoke, Sanity, MP version, Update MP version, and OTA.- Reported and documented identified bugs using Jira and TFS bug tracking systems.- Monitored the bug lifecycle, ensuring bugs were addressed and closed accordingly..

Khartoum, Sudan

- Followed operating procedures and safety guidelines to operate and control machines and equipment.- Prepared machines for operation by loading materials, inputting settings, and adjusting controls.- Monitored machine operations, regularly checking gauges, dials, and indicators to ensure proper functioning.- Conducted quality checks and inspections to.

Khartoum, Sudan

- Delivered timely and efficient technical support to customers through phone, email, or chat channels.- Assisted customers in resolving technical issues by providing troubleshooting guidance and solutions.- Recorded and monitored customer interactions and resolutions using a customer service management system.- Conducted thorough tests and investigations.

Khartoum State, Sudan

- Responded to customer inquiries, providing detailed information about products, services, and technical support.- Assisted customers in troubleshooting and resolving technical issues with their internet and phone services.- Managed customer requests for service activation, deactivation, plan upgrades or downgrades, and subscription cancellations..