Mishal Rahmatallah Email & Phone Number

Abu Dhabi, Abu Dhabi, Ae

Uae

- Managed a high volume of incoming and outgoing calls in a customer service advisor role.- Provided product information and assistance to customers both in-person, over the phone, and through email.- Ensured the handling of sensitive and confidential customer account information.- Tracked and managed various customer requests such as authorizations, claims, enrollment, endorsements, and renewals.- Demonstrated active listening skills to understand and empathize with customer concerns and provided appropriate solutions.- Worked collaboratively with cross-functional teams to improve and simplify processes.

Khartoum, Sudan

- Conducted thorough testing of the software for Tecno, Itel, and Infinix mobiles.- Performed various testing types including Smoke, Sanity, MP version, Update MP version, and OTA.- Reported and documented identified bugs using Jira and TFS bug tracking systems.- Monitored the bug lifecycle, ensuring bugs were addressed and closed accordingly.- Collaborated closely with developers, providing clarification on bugs and assisting with bug reproduction.- Assumed the role of team leader assistant, setting daily work arrangements and offering support to other testers, including resolving issues and addressing bugs with missing information.

Khartoum, Sudan

- Followed operating procedures and safety guidelines to operate and control machines and equipment.- Prepared machines for operation by loading materials, inputting settings, and adjusting controls.- Monitored machine operations, regularly checking gauges, dials, and indicators to ensure proper functioning.- Conducted quality checks and inspections to verify that products meet specified standards and requirements.- Made necessary adjustments to machine settings or processes to optimize efficiency and maintain product quality.- Maintained accurate production records and logs, including data on output, downtime, and maintenance tasks.- Reported any malfunctions, defects, or safety concerns promptly to supervisors.

Khartoum, Sudan

- Delivered timely and efficient technical support to customers through phone, email, or chat channels.- Assisted customers in resolving technical issues by providing troubleshooting guidance and solutions.- Recorded and monitored customer interactions and resolutions using a customer service management system.- Conducted thorough tests and investigations to diagnose the underlying causes of technical problems.- Escalated unresolved or critical issues to higher-level support for further assistance or resolution.

Khartoum State, Sudan

- Responded to customer inquiries, providing detailed information about products, services, and technical support.- Assisted customers in troubleshooting and resolving technical issues with their internet and phone services.- Managed customer requests for service activation, deactivation, plan upgrades or downgrades, and subscription cancellations.- Addressed customer complaints and managed escalations, aiming to resolve issues and ensure customer satisfaction.- Maintained accurate documentation of customer interactions in the company's customer relationship management (CRM) system.