- Spearhead the strategic transformation to a member-centric fraud management ecosystem, enhancing fraud prevention capabilities while improving member trust and experience.- Architect a risk-based scoring framework to enable dynamic transaction decisioning, balancing security with seamless member interactions.- Drive the development of a Funds Availability framework, ensuring compliance and operational efficiency across the organization.- Oversee the end-to-end optimization and integration of fraud management solutions, aligning cutting-edge technologies with organizational goals.- Lead cross-functional collaboration with IT, Risk, and Business teams to implement scalable and future-proof fraud prevention strategies.- Provide strategic insights and thought leadership by analyzing fraud trends and system performance to inform executive decision-making.- Represent Golden 1 Credit Union at industry events, fostering innovation through partnerships and knowledge-sharing with peers.

I launched a startup focused on helping smaller credit unions and banks strengthen their fraud prevention capabilities. During this time, I consulted with few smaller credit union to develop tailored strategies and innovative solutions to address emerging fraud challenges. This experience deepened my understanding of fraud prevention systems and operational needs in the financial sector.After five months of dedicated work, I decided to temporarily pause the venture due to economic conditions and my co-founder’s health challenges. This experience not only enhanced my expertise in fraud management but also reinforced my adaptability and leadership skills. I look forward to revisiting this initiative in the future when conditions are more favorable.

• Led the development and launch of a next-generation Identity & Authentication platform with a robust API, resulting in a 43% increase in user adoption and a reduction in fraud incidents - 45% on New Member registration, 78% on ATO scenarios, and 56% on money movement activities(ACH, and e-deposit transactions).• Developed and launched multiple API-based products/ features that increased revenue by 30% and decreased operational costs by 40%.- Defined product vision, customer journeys, and roadmap in collaboration with business stakeholders, conducting research, and specifying requirements.- Analyzed customer inputs and case notes to understand challenges and measure the performance and impact of fraud mitigation solutions, driving product priorities and roadmap alignments.- Conducted data and fraud case analysis proactively to identify fraud risks, trends, and areas of improvement for existing detection solutions.- Articulated design requirements to engineering teams, solving business needs while balancing technical complexities.- Partnered with developers to resolve technical issues and manage high-alert incidents.- Collaborated with 3rd party vendors for new features implementation, enhancements, and system & platform upgrades, including real-time, end-to-end fraud prevention systems (NICE Actimize, FeatureSpace, BioCatch (Behavioral Biometric), IVR (Voice Biometrics), Verify Deposit Risk (eDeposit), Plaid) and identity proofing services (Experian CrossCore, Iovation, Mitek Digital ID Verification).

- Managed a flexible and evolving BI product (SaaS) supporting Cisco's Partner Ecosystem for 2.5M internal & partner users, expected to generate $2.1B in economic value.- Built forecasting dashboards for management and partner coordinators, reducing operations & administrative costs by $136M.- Increased customer retention by 67% through the redesign of the external Partner Portal Dashboard.- Interacted regularly with the Partner community to gather user feedback and identify needs and pain points, leading cross-functional teams for effective collaboration.

- Developed a Business Intelligence Reporting Platform supporting the launch of AppleCare+ warranty products for iPhone, iPad, and Mac in the US and Canadian markets.- Extended functionality and product offering to Asia and European markets across different product families.- Managed strategic business relationships with AppleCare, responsible for Business Intelligence solutions and customer support oversight.- Interacted with stakeholders and end customers regularly to gather requirements and develop necessary documents based on analysis.- Performed requirements analysis and documented conceptual designs for application in system specification documents.

- Managed value recovery reuse program (WWRL) that enables employees to reuse Cisco products available in a supply chain connection- Worked closely with management to prioritize business goals- Developed and implemented the most efficient and cost-effective solutions- Created and maintained requirements, design documents, and test cases by Interacting with stakeholders and Partners