Office Manager
CurrentManaged daily operations of insurance brokerage officeOversaw a team of agents and support staffMaintained client relationships and ensured high customer satisfactionDeveloped and implemented efficient procedures for sales, underwriting, and claimsMonitored financial performance and ensured profitabilityProvided training and coaching to staff to enhance their skills and performanceMaintained compliance with industry regulations and company policiesUtilized technology and software to streamline processes and improve efficiency