The responsibilities include identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media, conducting interviews, filing paperwork, and keeping abreast of employment law and legislation. Also monitor new and existing employees and act as their advocate.

An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention.